Client script to make fields read only if user belongs to assignment group.

Balaram7 · ‎12-27-2020

Hi all,

We have a requirement to make all fields read only on incident except State and Worknotes.

This should happen when user from the current assignment group opens the form.

if Assigned user is the current logged in user, then need to make state and worknotes only editable on the form. Remaining fields like contact type, email, category and sub category, ci, service needs to be read only.

Please help me with the client script to acheive this.

Thank you,

Balaram.

Ankur Bawiskar · ‎12-28-2020

@Balaram

You can use client script for this

function onLoad(){

	if(g_user.userID == g_form.getValue('assigned_to')){
		// make all fields readonly
		var fields = g_form.getEditableFields();
		for (var x = 0; x < fields.length; x++) {
			g_form.setReadOnly(fields[x], true);
		}

		// make state and work notes editable
		g_form.setReadOnly('state', false);
		g_form.setReadOnly('work_notes', false);
	}
}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Allen Andreas · ‎12-27-2020

Hello,

This is best handled by using ACLs versus client scripts.

You'd want to review your "write" ACLs for the incident table and see what is allowing them to be able to write today and then consider changing that so not everyone can write to it freely. Then, you'll want to work on field specific ACLs to only allow them to write to them if they're a member of the assignment group and only for 'x' fields (not all).

Here's documentation on how to create ACLs: https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/contextual-security...

Please mark rely as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

sachin_namjoshi · ‎12-27-2020

You will need client script and business to make fields read only based on group membership

Please follow the below steps AS EXAMPLE to get this configured:

1) Write a Display Business Rule on the Incident Table as shown below:

In the above Screen shot Replace the Group "CAB Approval" with your Group Name

2) Once the Business Rule has been configured Write an On Load Client Script On the Incident Table to make the field Mandate if the Logged in User is a part of the required Group as shown below:

In the Above screen shot Replace "description" with your required field Names.

Regards,

Sachin

melsarrazin · ‎11-22-2024

I am trying to complete similar requirements. I need to mark 'state' and 'assignment group' as read only if the logged in user has the Mule-Hide Regional Directors group. I tried to accomplish this using the information you provided. I am wondering what I am doing wrong that would make it not work? Thank you

When to run is set as 'display'

Allen Andreas · ‎11-22-2024

Hi,

Can you add logging to your business rule to check that value there?

Is the group name spelled correctly as verified within the instance?

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!