Client Script

[Ram012]

I'm new to ServiceNow

1.Write a code to print Caller : Manager , Location , Department ,Email with "GetReference".

2.Write a code to print Caller : Manager , Location , Department ,Email "without GetReference".

[Sohail Khilji]

Hi @Ram012 ,

Recommend to use Glide Ajax but , As your requesting via getReference method:

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    g_form.getReference('caller_id', function(caller) {
        if (caller) {
            var infoMessage = 'Caller: ' + caller.name + '\n' +
                              'Manager: ' + caller.manager.getDisplayValue() + '\n' +
                              'Location: ' + caller.location.getDisplayValue() + '\n' +
                              'Department: ' + caller.department.getDisplayValue() + '\n' +
                              'Email: ' + caller.email;
            g_form.addInfoMessage(infoMessage);
        } else {
            g_form.addErrorMessage('Caller information could not be retrieved.');
        }
    });
}