Cloned Widget Not Showing on Service Portal

[Bruce11]

Hi,

I cloned an existing widget but changes made are not reflecting on the Service Portal (I see the change on the widget itself but not on the Portal). Considering there is a new ID on the cloned widget, I am guessing this might need to be updated somewhere or maybe not. Need help with ensuring this changes are reflecting on the Service Portal.

Please walk me through the steps.

Thank you.

[Audrey Deruere]

Hi Bruce,

What is the name of the widget ? Do you have made the changes on the page itself ? to change the old widget with yours ?

Regards,

Audrey

[Bruce11]

Made changes by navigating to Widget >(name: Kb_widget) >Widget Editor

[RudhraKAM]

By cloning the widget will give you the duplicate widget but u need to drag the widget in the place where you want it 

open the portal page  where you want to make changes ,right click on the page and click page in designer 

which will open a new page and in the left search bar search for ur new widget and drag it where ever u want it .. this will  fix the issue 

[Bruce11]

Thanks Kam. This is helpful although I still have not been able to add my widget to the page because its showing up blank. See screenshot below.

Is there another way of adding the modified widget to the page?