On-Call Schedule plugin Cost or Free ?

Surya73
Tera Contributor

‎12-09-2019 08:07 AM

Is anyone aware if there is On-Call Schedule Module is paid or Free cost ?  

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deanproctor
ServiceNow Employee
ServiceNow Employee

‎12-09-2019 08:28 AM

It is Free plugin, 

https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/plugins/task/t_Ac...

On-Call Schedulingcom.snc.on_call_rotationProvides the ability to create on-call schedules and escalation trees. When an incident is created, dynamically route the escalation to an on-call resource. On Call allows you to configure and build different on-call schedules per process and assignment group. When utilizing the Notify plugin, resources can use SMS and Voice escalations to interact with the escalation to acknowledge incidents, and so on.Inactivetruecom.glide.schedules, com.glide.notification, com.glide.ui.ng, com.snc.app.calendar, com.snc.fullcalendar

Brian Bouchard
Mega Sage

‎12-09-2019 09:45 AM

It comes as part of the ITSM module, so if you are using that, there is no additional cost.

You can usually figure this kind of question out if you go to the home page for the plugin and look at the tags at the bottom of the page:

https://docs.servicenow.com/bundle/newyork-it-service-management/page/administer/user-administration...

In this case, there is an IT Services Management tag, which is a good indication the plugin is available with this specific subscription.

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