Cloned Widget Not Showing on Service Portal

[Bruce11]

Hi,

I cloned an existing widget but changes made are not reflecting on the Service Portal (I see the change on the widget itself but not on the Portal). Considering there is a new ID on the cloned widget, I am guessing this might need to be updated somewhere or maybe not. Need help with ensuring this changes are reflecting on the Service Portal.

Please walk me through the steps.

Thank you.

[RudhraKAM]

search the widget name there 

[Bruce11]

I do not think it was customized via the page in Designer. I am able to see my widget but the ''Edit" view/page is blank

[Audrey Deruere]

Hi,

Sometime it's happened when something goes wrong with the container on the page. Try to go in backoffice, and search service portal > Page

Open the good page and then navigate to the place to add your widget manually.

Regars,

Audrey

[Bruce11 · Accepted solution]

Finally figured out that the existing Widget that "i should have cloned" is included in a Service Portal page. The widget i had initially cloned was not included in a page hence the reason the update did not reflect on the portal.

Thanks to @kam and @Audrey Deruere for your help.