Closing Incident Tasks

[Steve41]

We are beginning to utilize the incident task feature and I get that closing an incident will close the incident tasks.

1) Is there a way to close each incident task as it is completed. I see the closure information tab on the incident task, but no close task button.

2) If this is doable, we do not want the closure of incident tasks to close the main incident.

[Kieran Anson]

Hi,

If you don't want the incident closure / cancellation to close the related incident tasks, you will need to set the following system property to false com.snc.incident.incident_task.closure

Regarding your other requirement, closure of incident tasks won't trigger a closure of the incident. 

[Steve41]

I want closing the incident to close the related tasks. I want to be able to close the individual incident task records.

[sachin_namjoshi]

You will have to build flow using flow designer on incident table to close incident tasks.

Lookup records

Update Record

Regards,

Sachin

[Kieran Anson]

You've contradicted yourself? 

If you want closing the incident (changing state to closed) to complete the incident tasks, then com.snc.incident.incident_task.closure needs to be set to true and the BR Cascade closure of Incident Tasks will close the tasks.