Closing Incident Tasks

Steve41
Tera Contributor

We are beginning to utilize the incident task feature and I get that closing an incident will close the incident tasks.

1) Is there a way to close each incident task as it is completed. I see the closure information tab on the incident task, but no close task button.

2) If this is doable, we do not want the closure of incident tasks to close the main incident.

6 REPLIES 6

Steve41
Tera Contributor

I actually just figured out that I could copy the close sctask UI action and change the table to Incident_task and everything worked just fine.

 

Steve41
Tera Contributor

The com.snc.incident.incident_task.closure was always set to true and it did close the tasks associated with it. There wasn't an option on the incident tasks to close them. I created a UI action that allowed me to close the incident task without closing the main incident.