Closing Incident Tasks
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‎10-08-2020 09:44 AM
We are beginning to utilize the incident task feature and I get that closing an incident will close the incident tasks.
1) Is there a way to close each incident task as it is completed. I see the closure information tab on the incident task, but no close task button.
2) If this is doable, we do not want the closure of incident tasks to close the main incident.
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Incident Management
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‎10-08-2020 09:57 AM
I actually just figured out that I could copy the close sctask UI action and change the table to Incident_task and everything worked just fine.
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‎10-08-2020 10:04 AM
The com.snc.incident.incident_task.closure was always set to true and it did close the tasks associated with it. There wasn't an option on the incident tasks to close them. I created a UI action that allowed me to close the incident task without closing the main incident.
