CMDB Relationship

santuraj12 · ‎05-28-2017

Hi All,

Need your inputs again.

what does 'L'(L1,L2,L3 etc) indicates in cmdb relationships. is there any limit on the numbers next to it?

VivekSattanatha · ‎05-28-2017

Hi Santhosh,

It is relationship level. You can change the relationship level by changing the below setting.

For explanation, A is a Business Application which is directly connected to Windows Server B and Server B is related to Database Instance C. In this case if you open Business application CI (A), It will show relationship like this below

L1] B - A is directly related to B

L2] [C] -->B - A is related to C but in between it is related to B also.

I hope this explains your question.

Regards,

Vivek

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santuraj12 · ‎05-28-2017

Thanks Vivek.

piyushd · ‎02-14-2018

Hi Vivek,

Regarding your below explanation I have one query.

For explanation, A is a Business Application which is directly connected to Windows Server B and Server B is related to Database Instance C. In this case if you open Business application CI (A), It will show relationship like this below

L1] B - A is directly related to B

L2] [C] -->B - A is related to C but in between it is related to B also.

Query: We have one option in our ServiceNow CMDB (Helsinki ) to Relate any CI with Related Application, so is it possible to relate A (Business Application) with C (Database Instance), since it is L2 Relationship?

kiranbahl27 · ‎01-29-2018

Is it possible to relate duplicate CI because we reuse our equipment and the serial number is the same is it possible to relte that and if so how I greatly appricioate you help on this I am strugling