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Unable to access Catalog Builder

We just upgraded to Rome on our DEV instance and I went to try and use Catalog Builder to edit an existing catalog item (add variables) and it's coming back saying I am not authorized! I have the admin role and there is no longer a need to elevate ro...

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terrieb by Tera Guru
  • 1836 Views
  • 8 replies
  • 0 helpfuls

Resolved! Flow Designer Error when updating running workflow.

I created a workflow in Flow that runs when a new request item has been created.  I had an email action within the flow that needed some wording to be updated but now existing flows associated with a RITM show an error message "Asset not found".  Is ...

jaubert by Tera Guru
  • 361 Views
  • 1 replies
  • 0 helpfuls

SLA Definitions

Hi , I have a requirement to create sla definitions.  Requirement :1 . For "testing" catalog item , there is a variable called category. Based on the category sla will be created. It means different sla durations for different categories. When catego...

UI Action Button to Open URL in Dialog window

Hi experts, I need your help, I want to add a UI Action button on the Incident form that, when clicked, will open a URL in a dialog window on the same form. How can I achieve this?

mrreddy534 by Tera Contributor
  • 312 Views
  • 3 replies
  • 0 helpfuls

Have problem_admin role but cannot delete problems or tasks

Hi, I have granted a user the problem_admin role but they cannot delete problems or tasks.  I ran the access analyzer which shows they have the permission, I am quite stuck. We are a small team and I want my problem management team (of 2) to be able ...

Resolved! How do you a run a Report to show REQ that you are following

Hi I am trying to run a report that shows all the Requests I am following but doesn't appear to have any option in the selection in report creation When we click on the Follow any updates it will send a notification, but would be good to be able to h...

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shelley0366 by Tera Contributor
  • 1172 Views
  • 5 replies
  • 1 helpfuls

Trying to create an Approval Delegate Process

I'm building a form using catalog builder, where a user will be able to submit a request for a delegate.  If the Requested_for is a manager then he/she can only submit the request for their subordinate, else if the delegate is not a subordinate then ...

Creating a Report for Approvals by Catalog item

I'm trying to create a report to improve visibility on our platform into which catalog items are generating approvals. As the sysapproval_approver table has approvals generated off of task records, I can't find a way to actually associate an approval...

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Risk Assessment is missing

Hi Experts,  We are encountering issue with our change management process. Specifically we are finding the risk assessment is missing from some change requests. even though we have validation mechanism in place to prevent user from requesting approva...

Gulfam by Giga Guru
  • 669 Views
  • 7 replies
  • 0 helpfuls