When we open a Major Incident (A button on the incident form), this triggers an outage record to open and the user will click start outage now. We are trying to either update that outage record with the resolved time when resolving the incident or o...
Team,One of the user not able to see Order button on Portal I tried comparing role who can see that order button , after giving all roles ,which having his Team mate (who can see the button )still he is not able to see...what can be done here .
Hello all I am trying to fetch the hardware asset data of logged in user on the service portal using menu item functionality but it seems not working kindly help/assist Please refer the below screenshot Server script code - // Maximum number of e...
Within our company we make use of the change calendar quite a bit, and i'm having a bit of trouble figuring something out. I made that change calendar public, and have created a guage on the ITIL homepage for displaying the calendar upon logging in t...
Hi everyone,We use the default ServiceNow Change Flows. When we create a Standard Change, 2 tasks are generated for the implementation step (Flow "Change - Normal - Implement", subflow "Change - Implementation tasks").Unfortunately, our users are Fre...
Hi All, I have written a script on transform map field mapping as below to get the displayname in return to update the Model ID field in CMDB here I'm trying to update the display value in target field but it's returning blank my script: answer = (f...
Hi Team, I have a requirement where when a incident move to awaiting vendor , timer start and once 23 hour (considering 5 Business Day schedule) one notification trigger to agent that 1 hour left to change the status to active after 24 hour other ...
Hi All , I have a ui page as below . I have a requirement when I select "User" from the dropdown User field should be visible and if I select " Group" then group field should be visible . Below is my code , can somebody help on this <?xml ...
In one of my test case I have a use case where I want to test the field "state" does not show the value "in progress" in dropdown options available and can show the rest of values such as "open, cancel, close". What step I can use here?I tried set fi...
When i export the particular form it is reverting to blank page.I am checking the properties actually but i couldn't get the logic so please help me out, what should be checked and how can i solve this Export to PDF problem.
Hi Team,convert description value into objects and then push to array.In the format of [ {Incident : INC0010014, Affected User : Abraham Lincoln, Priority : 2 - High, Assignment Group : Application Development},{ Incident : INC0010020, Affected User ...
We have built some functionality using the MSTEAM "post incident detail' OOB Action in Servicenow Flow designer to post incidents to the relevant Teams Channel based on the relevant webhook configured for a channel in teams.We recently got a notifica...
Im trying to figure out how to pass information from a text box from the approval widget to a ticket (REQ/RITM/INC). I have read all the forum posts and was able to get the text box added to the HTM code, however I can for the life of me figure out h...
Hello everyone! My company is currently working on implementing ServiceNow and part of this process is our PagerDuty integration which we use for off-hours critical incident notification, alerting, and handling. The integration works well out of the...
Hello All, I have a requirement to create a catalog item which will be submitted with an excel sheet attached. In the excel , there will be list of KB articles and their corresponding managers list to be updated. Once, catalog item is submitted, the...
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