Hi, If a customer sends an email with the subject "critical" or contains in the body of the email " critical", then the priority should be moved to urgent (high priority ticket) and send an SMS notification to agents.Can anyone please help on this, I...
to get data from AD to User table LDAP server configured in dev instance but i am unable to find the trigger which is making sync happening every day. the scheduled data import that we are seeing in 2nd image also inactive in state only.any wild gues...
Hi Team , Can you Please guide me with below request SNOW send a daily automated notification to requestor of the CR and his/her Manager if the CR has passed the (scheduled) planned end date and still not in any one of the below terminal state: Close...
Hello Team, Need help for the below requirement. We have a draft(check box) field this field is updating through Save button when user click on the save button the draft fields gets true.By using the submit button the draft field is updating to false...
I have 5 different Multi-row variable set data which I want to export into excel sheet, each multi-row data will be stored in separate sheets . After storing it, I would be attaching it to a RITM
Hi All, We have a requirement where the User's Name and Preferred Name may differ, and the client wishes to display the Preferred Name as the primary identifier for the referred User record.To meet this requirement, we've introduced a custom field fo...
Are approvals visible in the SOW tier 2 view OOB? I would like to show outstanding approvals assigned to the L2/L3 agent in the Service Operations Workspace tier 2 view, like it shows in the /now/nav/ui/home page. I'm curious if its OOB before I try ...
Any help on Business Rules is greatly appreciated. I would like to create a Business Rule to capture the last entry of worknotes from a Problem ticket using a Business Rule (on update or insert)and then be able to take the results and show it on a re...
If Author is becomes Inactive then we should need to update Author and make auto subscribe to the new author. I'm able to do the update Author when becomes Inactive. But When I'm trying to autoSubscribe to the new Author. I'm able to create a record ...
When I am creating an incident in one instance, I want to check current caller id with another instance Incidents if there exist an even one incident. the current incident should not be created and should show pop up. for that I am trying to get the...
Please help me to configure the 'Style' field in the UX Style record to look like this:I want to be able to preview the colors inside the Style file, currently in my instance looks like this:
Hi, I am trying to implement a script in the if activity in the workflow to trigger a task based on the yes condition.1- There are multiple dynamic tasks in WF which is triggering for different assets assigned to the offboarded user. We have a custo...
Hi, I'm introducing Data Filtration for a client and we are trying to limit all task based records so that: a) if the record has a flag set to X then members of a specific group related to X can view the record, as well as itil users that aren't a m...
How can I display the first name, last name, and email address in the Name column for the user table. Currently the the requested for variable is referencing the users table and displays the name field which only has the user's first and last name....
Hi, We don't have HR module so how to integrate servicenow with workday integration without HR module in this scenario. Can you please give me step by step process. It will helpful. Thanks in Advance!
