Hello,I am working on a requirement where I need to save a filter in the related list for the portal as well as the backend view and for all users and make that filter Readonly.
Hi All,We have an inbound action that creates incident, we want to restrict this inbound action to execute only when the users are external .We have tried to restrict using the userid. email contains in the filter but find that the inbound email acti...
Hey Community, Could u please help me out y the text search is not visible to one of the end user. Thanks
I tried to create on predictive intelligence - classification phase. while i am try to test in operator workspace is not working.Can anyone help me out what I missed to configure. PFA, screenshot for reference
We have an inbound action that creates incident ,we want to restrict this inbound action to execute only when the users are external .We have tried to restrict using the userid.email contains in the filter but find that the inbound email action is s...
I have 2 reference field jira_project & jira issue type. both are in different tables resp UI page.If I click on particular jira project respective issue type must be shown only.It is showing me all issue type of project. I want only particular of se...
Hi,I want to remove Add attachment in the catalog form how to remove it. By default it is created if i create a catalog item i want to remove it from the Screen. Thanks,
Hi,I have date field in a Catalog item form i want to auto populate the Sys date how is it possible. Please help me out with the configuration steps for the same. Thanks
I have 2 reference field jira_project & jira issue type. both are in different tables resp UI page.If I click on particular jira project respective issue type must be shown only.It is showing me all issue type of project. I want only particular of se...
Hi, I want to send an Custom response for 404 Error in Scripted REST API As of now we can acheive the below response for Custom error responses. "error": {message: "",detail: ""},"status": "failure" I would like to know is it possible to acheive like...
I have a notification on RITM table that triggered when someone update the Additional comment on ScTask of that Ritm and we want to add one condition i.e when additional comment on ScTask is updated by assigned to then the notification should not tri...
var ClientDateTimeUtils = Class.create();ClientDateTimeUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {//Takes a date/time field and adds time to it. //params = sysparm_fdt (the first date/time field), sysparm_addtype (type of time to...
Hi Community, how to filter incident, sc_task, problem, change tickets in dashboards by selecting the particular user.we have a dashboard there theirs 4 reports " incident, sc_task, problem, change " if I select user1 it data should show only that p...
Only member of change management group or Change Manager can cancel the change request. How to achieve this?
Hi,User is having 'itil' role but still he can't see Notes, Related Records, Resolution Information etc. form sections in incident form. Can anyone guide me what can be reason behind this. This is the screenshot, how it is shown for other users. This...
