Change wording of filter button in list view
Hi, is it possible to change the words in the button of a filter in list veiw ? Regards,
Forum Posts
Resolved! How can we make Worknotes/Additional Comments Mandatory on click of a UI action
How can we make Worknotes/Additional Comments mandatory on incident form after clicking on UI action?
Resolved! How to change the table of the existing workflow
HI Community, In our instances there is a workflow which is created on sc_req_item table and it is published but i need to change the table of that workflow how can we do thatIs it possible to do that?Thanks in advance
one filed on RITM Should be visible only while clicking on ui action button
Hi All,I need to show one field called u_html_message on RITM only when an ui cation called "View HTML" on RITM is clicked how can this be achieved so rest all the time u_html_message should be hidden
Creating a schedule with weekdays and weekends + holidays.
This is how I've got it set up currently, I have weekdays 07:00-22:00, and weekends 09:00-21:00.What I then want, is when there's a holiday, I'd like the weekend time kick in. So 09:00-21:00.These will be used as business hours for a SLA.By default t...
How to write a catalog client script to compare minutes difference between 2 datetime fields?
Hey everyone! I have a catalog item with 2 datetime fields (Let's call them S and E). I have to fulfill to conditions. 1. Value entered in S has to be atleast 15 minutes ahead of current time.2. Value entered in E has to be atleast 30 minutes ahea...
Referencing tables to remove records
Hello all, what's the best method to deal with this scenario.I have an integration with Intune which imports the data into a staging table and a transformer which moves the data to the appropriate table.My question is, for example if a piece of softw...
Resolved! Fetching value of variable from normal variable set and use in client script written on MRVS
How can we fetch the value of a variable from a normal and use it inside through catalog client script. eg. g_form.getValue('variable_name');ORg_form.get('variable_set . variable_name');ORg_form.getDisplay('variable_set . variable_name'); g_form.get(...
One True Way of Solving Incidents Faster by Using ServiceNow Advanced Work Assignments
The challenge of having hundreds to thousands of incidents per day has been a pain to service desk teams. The pressure of closing a ticket in the shortest period to avoid business disruption. Finding the right person with the right skills for the pro...
Ui Builder score card redirection
Hi Team, Is there any way we can redirect to ITIL view from workspace?
identification and reconciliation
Hi I want to check if CIs of Hardware class which are not processed via IRE?In which table I can filter out those and what type of filter condition should i apply on which fileds?
Request level approval are not work properly
Hello, community,When submitting a request through either the order guide or individually via the portal, we've noticed that request-level approvals are not consistently reaching all users. We've identified a variable, "Hiring Manager," within the va...
Resolved! Can some one will help me out i want to put the Reopen incident into the actions tab
Hi,Can some one will help me out i want to put the Reopen incident into the actions tab.Please find the below mentioned Screenshot for the same. Once i click on the "Reopen Incident" then incident would be Reopen please help me out how to achieve the...
Not able to See incidents
Hello , I have ITIL role but still i am not able to see incidents assigned to me . What would be the cause?
How Request Price is calculated based on Request Items price
Hi Team, Could you please help me on how the request price is calculated on (Price Field) request record. Request you to provide me the link where it is configured?? Thanks in advance !! Regards,Haseena
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