Hi Team, I am converting task to incident in which I am copying work notes from task to incidentI have written ss rule on incident with below code var sTask = new GlideRecord("sc_task");if (sTask.get(current.parent)) {current.work_notes = sTask.work_...
I have a job that needs to be run on Jan 6th and July 6th. How can I configure a Scheduled Job to meet that requirement.
Has anybody used the new ITSM roles? I gave a user sn_incident_read and sn_request_read. The incident role seems to work fine and gives them read access to all incidents and the incident left nav menu. However the request role does not give them a...
Thank you for your help. Regarding the display of My Requests in the Service Portal, we would like to make sure that only the user who created the record can view it.I have set up My Request Filters, but they are not applied to users with admin privi...
Hello, I am attempting to create a new service catalog item with a question that is a multi-select choice. However in the additional details tab it will only let me pull those options from a source table, and not custom list of options like I can do...
Hello, How do i add email notifications to the work note of an incident record.I have included it in the filter activity, i still cant view email notification in the activity
Hi, The @Mention notification is not really effective!!! I would like to add additional details to the @Mention Notification. How can I do via the "ng_activity_mention_body" script to add the title and description of the INT/SCTASK/INC concerned as w...
hican anyone help me to remove the favorites book marks for all ITIL users, there is a book mark favorite called as 'On call scheduling' which it shows in favorites even if we remove by edit button
We are implementing CIM and i am testing in our QA environment.Here is the failing cenario:1. create a CIM initiative (works great)2. move from new to accepted and saved added strategy and target review date3. created a task for the Initiati...
Dear coders, Scoped table - x_abc Field A - fieldA Field B - fieldB Field C - fieldC All are strings. How do I concatenate Field A and Field B using the calculated field on Field C. Note - I am aware of the performance issues. But still, if this ...
Hi Admin Community, I'm not an expert in Angular JS nor even JS, but I have a long background of learning on the fly and adapting to anything that comes my way as an IT professional. My post here is both one of a question about my configuration as w...
Hi everyone,We have setup an Encryption context and Encrypted field configurations to encrypt personal identifiable information (PII) and allow access to these data to specific people in a new custom application in ServiceNow.We were using Encrypted ...
Hello Everyone, We have the requirement where there are variables like Project start date and end date and also, Work package start date and end date on the main form. And, on the MRVS we have only Work package start date and End date.Now, the work p...
Hello Everyone I have created few sub-topics for mega menu on our portal and created quick links and external links to open the corresponding topics SharePoint links in new tab but after clicking on a particular topic it is directing to a page first ...
Hi All,I have a requirement like hiding form section based on one of the fields is empty. I have created on load client script, but it is not working anyone help me on this what is the issue, and anything need to be changed in my script.PFB script I ...