Hi All, Need help for the below. In custom table we have a company and department reference fields. Here whenever user selects the company like for example user select the company of ACME Japan then I want to show Department records which are associ...
Good Morning, I have created a custom table within my instance that has two fields, category and subcategory. Subcategory requires a dependency on the category field. I just want to make sure I am correct with the info I have found. This is not po...
1. In portal I created one variable "Location of Incident" type is select box and having two choices for that variable.2. first choice value is " workplace" second one is " Transport".3. Created another variable " office location" type is reference.4...
Hello everyone, I'm attempting to populate the response body with the ticket ID when a customer creates a ticket using the shared API. I've created a REST API script for this purpose, but I'm encountering an issue where I'm receiving a status code 20...
I need to import over 4000 SLA definitions via Import Set. Problem is on Condition fields . (Start, stop, Pause Condition)Other fields can be imported easily, but I cannot find any method to import Condition fields. I export "contract_sla" table and ...
HelloAs itil user when I open Agent Workspace the browser tab for it shows the ServiceNow Favicon (circled in Red) and not the custom Favicon (circled in Blue). The ServiceNow Favicon needs to be replaced with the custom one. See screenshot below:A...
Hi Team,Let's say I've 10,000 of DB CIs exist. Out of which the Operational Status of a lot of CIs have been updated mistakenly to Decommissioned from Install. I need to create a report to fetch all the CIs where current Operational Status is Decommi...
When a state is new and clicks on the UI action button it closes that problem and changes the state to a closed state.There are some mandatory fields in problem management from new to close state. How to configure that?Thank You
Hi all,Greetings of the day!We implemented flow designer for Group Creation, Adding Members, Removing members in AD. As number of actions increased, we created subflows for each. In flow properties, we given run as to - System.But Automatically, Subf...
I am not able to find Yes/No field type on the incident form layout. How do I add a Yes/No field
Dear Community members, Is it possible to send notification with MS Teams Channel when incident is created (with some qualifying criteria) ?We have MS Teams spoke installed and activated. Thanks,Mantautas
In this case the dates supplied matches with, yyyy-MM-dd HH:mm:ss instead of dd-MM-yyyy HH:mm:ss as it comes first in the order. 
We are experiencing an issue with our Requested Item table in our PROD instance. We have a case open with the HIWave support team already. Issue:Opening the Items table from All > Service Catalog > Open Request > Items does not return a valid list o...
