Work notes must be updated (with previous and current values) in RITM form if the catalogue variables have changed in RITM form. Business Unit and Location both are catalogue variables and dropdown fields, PFAThanks in Advance!
Hi All, I Need to Bulk Import Knowledge Articles including Attachments/Images associated to it. Through excel file i can do Bulk import but not sure if the Images/Attachments would be present, Please let me know how can i achieve it. RegardsRavi.N
The incoming payload to a transform script, has an attribute that is epoch time. I want to convert this to human readable date/time in users time zone and assign it to a field in the change record.How do I do it? I tried the below, var session = ...
Hi All, I am doing integration with 3rd party system wherein I need to fetch data from ServiceNow incident table and I have long list of query parameters which needs to be passed as JSON in request body. If someone has done, please provide an exampl...
Hello! I've ran into a problem while trying to create a catalog item. I need to hide options in a custom list collector (made using the multiple choice to list collector method) based on if someone chose another option in the same list collector.For ...
After configuring outlook actionable message to servicenow unable to approve or reject getting the error as "You are not authorized to approve/reject this request". I checked about this where user have 2 profile in servicenow with same mail id as "a...
Hello all,Can someone explain to me why some of my email notifications do not display the watermark in the body although I have unchecked the Omit watermark checkbox and set the property 'glide.email.watermark.visible' to true? In addition, is there ...
Hi Team, I have created 3 reference fields in Product offering table but on populating the value on any of the fields is clearing the value on saving the record. I just created the 3 fields with no customization or scripting. On checking the script ...
I have a requirement where HR team imports an excel sheet with a 'Department' column. They do this through a Catalog Item. On the catalog item they select a 'department' variable. Now the requirement is that excel sheet Column and the Variable select...
how to hide variables in in service catalog form in portal but after submitted the request once i open the ritm in portal on that time i need to display. i tried below script: Issue: once i opened that request RITM in portal those fields are not d...
Hello,Wondering if anyone can help me...Every user has an assigned computer within the table cmdb_ci_computer and what I want to achieve is an onChange client script which when the caller changes it looks at the table and populates the asset tag fiel...
Hi we have scenario where case is linked to RITM and updates on the RITm is copied to case additional comments to be sent to external customer via workflow script of RITM Snapshot of the code which updates case is as below and this is all working fin...
Hi All , I have a requirement where I need to hyperlink the RITM number in my worknotes. I am implementing this scenario in my run - script activity in workflow , along with the other part of script. I am writing the below part of HTM to hyperlink t...
Hi, I have a variable set in that created a variable called 'price' which is a single line text.( i want to use that variable set into multiple record producers) for the variable price i want default value as sys id of that record producer. i tried o...
Hello Team, I have a small confusion regarding change management oob workflows present in PDI.When i create change request, work on it until the implement state and then checking the show workflow option, as i can see it shows flows from flowdesinger...