Color Coding On Incident form

[SNOW ADMIN]

Hi Guys,

Can anyone let me know how to do color coding on Incident form.Suppose one escalate button is there on Incident form header if an ITIL user wantso escalate the Incident can click on Escalate button.Once the user clicks on Escalate button then the Incident is escalated and Incident Number becomes bold and red color.And all the text field on list view are red color.

Please anyone help me out of this.How to achieve this task.

[Chuck Tomasi]

You are welcome. Let us know if one of us answered your question.

[SNOW ADMIN]

I have done with the color coding.But I have one more concern that how to make the Incident Number bold in list view as well as in form once the Incident is escalated?

[Chuck Tomasi]

Hi Gourav,

My recommendation is don't get crazy with the font styling. First, to do bold requires unsupported methods which can cause you issues with upgrades (mentioned earlier.) Second, it can be a bit of a mess when users look at it. Keep consistency in mind.

What you can do quite easily for the list is use a field style and make the background color (or dot in the modern cell styling) red, orange, yellow, etc. depending on the value of the escalation field. That's more eye catching and supported.

[Harish KM]

This also should be helpful

Custom Field Styles — ServiceNow Elite

[Chuck Tomasi]

FYI - Keep in mind that anything involving client script DOM manipulation (document.getElementById, or gel calls) is considered bad practice and increases your risk of upgrade issues.