Company field is not auto populating in the SCTASK record of RITM

[Amith P]

The Company field is not inheriting/auto-populating in the SCTASK record even though the field is present in the RITM.

User raises the request and RITM gets created in which the company will get added automatically based on the user.

I have added the same Company field to the task which got created from the RITM. But the value is not getting captured automatically in the 'Company' in SCTASK.

RITM:

SCTASK:

[Ankur Bawiskar]

Hi Amith,

Is that field a dot walked field on the form of catalog task from RITM?

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Amith P]

Hi Ankur,

The field 'Company' is the user's company which is getting populated automatically in the RITM once the request got raised. And the same 'Company' field i added to the SCTASK as well in the Form Layout which can say as dot walked field.

[Ankur Bawiskar]

Hi Amith,

Have you created company field as new one on RITM table?

Or is it dot walked field from opened_by user?

Regards

Ankur

[Amith P]

Hi Ankur,

Created as a new one only.

I tried using a business rule 'after' condition in sc_task table:

(function executeRule(current, previous /*null when async*/) {

    var item = new GlideRecord('sc_req_item');
    item.addQuery('sys_id', current.request_item);
    item.query();

    if(item.next())
        current.company = current.item.company;
        }
)(current, previous);

But not working.