Resolved! Print the all users belong to Analyst Group
Print the all users belong to Analyst Group
Forum Posts
Change Assignment group based on SLA automatically
I need to change the Assignment group of an Incident if the current SLA has reached 80% but I can't find anything on the documentation to code this or to configure this. How can I achieve this?
Mandatory comments on approval reject using Reject UI Action (list choice and list context menu)
Hi Experts, I have a requirement where on click of Reject button from a Change/RITM record Approvers related list I want to display a popup enforcing users for fill in the rejection comment which should get copied to the Approver table activity journ...
Incident Management
I have been asked to create a Business rule to all incidents to close, cancel or be resolved only when the assignment group and assigned to field are populated. However, on reviewing the environment, I see that this functionality is available in the ...
Popup not triggering when condition is met
I have a requirement where the popup is to be triggered if a user attempts to implement a change before the planned start date/time, otherwise it continues as normal. I'm passing the current date/time into a script include to process, and return a tr...
I want to send a notification to @mentioned user in additional comments
I want to make a notification to @Community Alums name in additional comments, I get to know that there is OOB notification Activity Stream @Mention Email notification is available. Client requirement is, I need to remove all the OOTB message HTML.I ...
how to add Attach link Article and Attach Article button action in Contextual Search
It is posible to have two Attach actions, one for Embedded the article and one for Embedded the link article? I tried to configure it this way, but it does not work
Remove the Delete option from templates created by users who have shared with their groups
Hi, I want users who have created an template only those should be able to delete it. When they share it to any groups or users those users of groups should not be able to delete it. Any help is appreciated.Regards,Xion
Add ALL RITM variables to a notification email
I am looking for an email script that pulls all of the variables from the RITM's that are included in an Order Guide. The Order Guide name is Plan Build & Enrollment Request and it contains two catalog items that each have their own workflow on the s...
Can there be more than ONE standard change catalog?
Hello Change Management Practitioners. Is it possible to have more than one standard change catalog in ServiceNow? We will be onboarding more service portfolios and would like to have a std chg catalog to each one of them.
How to set live value to a choice field in servicenow?
I have staging table where the devices will be created first before it will go to the actual CMDB classes upon approval. However, there is a choice field called "Device State" and it holds 2 choices such as New & Existing. I'm trying to set the value...
How to set live value to a choice field?
I have staging table where the devices will be created first before it will go to the actual CMDB classes upon approval. However, there is a choice field called "Device State" and it holds 2 choices such as New & Existing. I'm trying to set the value...
How to set live value to a choice field?
I have staging table where the devices will be created first before it will go to the actual CMDB classes upon approval. However, there is a choice field called "Device State" and it holds 2 choices such as New & Existing. I'm trying to set the value...
Survey responses are not getting stored
For same user some of his surveys are not getting saved in ServiceNow. But state is updating as Complete. Responses are updating as -1/NA.Survey is designed in scoped application.When we try to replicate same issue in Test, then there it is working.
Resolved! On what basis we are creating the KB articals
Hi,Please help me out On what basis we are creating the KB articles. because i have created a new portal based on the issue type i am going to populate the knowledge articles, here i want to understand how can figure out and how we are going to creat...
