Add tag hide in incident form ?
Disable Add tags in incident form and enable only for admin role users ?How to achieve this
Forum Posts
How to add worknotes to a closed task
Hi All, I have a requirement to allow for worknotes, but not additional comments, to be added to a task after it is no longer active. However, the journal entry fields (comments, worknotes, comments_and_worknotes) all hide when a task is set as inact...
Resolved! How  to make mandatory and non-mandatory based on field value .
How to make mandatory and non-mandatory based on field value . if ZooX PN and MFG PN fields having some value then below fields should mandatory otherwise non-mandatory How we can achieve this ? Thanks
Resolved! Can't find method com.glide.glideobject.GlideDateTime.subtract
Hello All, Am running the BR to check if the PIN generation time passed the 24hrs. Here is the below script. but getting the error which i mentioned in the subject.Please help on this.Thanks. (function executeRule(current, previous /*, gs*/) { var...
Catalog item should be changed automatically in order guide.
Hi, I have a order guide and it have 4 catalog item as include this item (rule base). There are two catalog item for which new version is coming between 2 months. They are creating new catalog item with update and not update the previous one and maki...
Change tasks-Implementation and post
Is it possible to make the implementation and post implementation tasks mandatory, meaning they cannot be canceled and you can't move to the next stage until they are completed? I want to do this in our change module but don't want it to break any fl...
Resolved! How to Include Fields from Other Tables in Notifications
I have a notification on the Demand table. How can I include the value of a field from the Requirement [dmn_requirement] table? Dot walking doesn't work as the two tables aren't directly related.Thanks,AJ
Edit multiple choices from the list
I can't edit multiple records on the field from another table:how to unlock that ?
Updating the value of certain field in a number of records from User table using Background Script
Hi, Need help in writing the background script!Below is the requirement:I have a custom table which has a Country field in it and it is populated based on user selected in the field Engagement Partner and my requirement is to update the Country field...
Restricting past date and time in date/time field using onChange client script
Restricting past date and time in date/time field using on change client script as below, but it is restricting only old date IF I am selecting past time of todays date it is not restricting, it so it should restrict past time too my onChange client ...
Help with UI Policy and variables visibility. Variable not visible as expected/UI policies written.
Hi, I have built a catalog item,It should appear this way when certain choices are selected, But, Vendor/Client checkbox appears on the form without "Visa" checkbox being selected.Please help? UI Policies written,1. 2. Am i missing something here? ...
Need to create a Report
Analytics on End-User Portal Usage (no. of visit, clicks on create incident but choose self-help, portal survey and feedback, etc). How can achieve this, can anyone suggest here..
Resolved! Can we generate word document from the workflow
Hi All, Currently, A PDF is generated from a workflow with all the variable values once a request is submitted. I'm using the PDFGenerationAPI() for this and below is the code I'm using in the workflow Run script which is working as expected.var file...
Resolved! Autopopulate Kb article in incident related list
Hi All,I am creating an incident record using record producer. I am having KB article to be attached to the 'Attach KB' related list in incident form. So , on the incident that is created via record producer, the KB has to be attached automatically ...
Populate values based on selection of options in list collector field
Hi, I have a requirement, in catalog form there are 3 fields namely Select site name, Select Print groups and Printers included in group (FYI select print groups is dependent on select site name field) If any value is selected in select Print groups ...
