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Hiding an Assignment Group based on group membership

I've been asked to make an assignment group hidden except from our Service Desk group. Any ideas on how to achieve this? I've seen lots of things that recommend using reference qualifiers and it appears that if statements can be used, but my syntax m...

Need help with regex on an inbound email action

I have never used regex so need some help please on an inbound email action.  The inbound email will be from the same email address but the contents of the email will contain the ref number which will look like this on the email body Version Visit Em...

Community Alums by Community Alums  
  • 448 Views
  • 4 replies
  • 0 helpfuls

Extending CAB Meetings on CAB Workbench

Hi, trying to take over using the CAB workbench from a departing team member and they left before telling me how to extend the meeting window. The schedule meetings are set to end on 11/16 and when I click on "Refresh Meetings", the meeting window do...

Ryan R_ by Tera Contributor
  • 597 Views
  • 1 replies
  • 0 helpfuls

How to copy incident field data to requested item field

Hi All, I need to convert Incident to request using workspace ui while incident is getting converted to request it should copy few of the incident field like short description/ description to request, can someone please guide to copy field details? I...

Ashwini35 by Tera Contributor
  • 800 Views
  • 3 replies
  • 0 helpfuls