How to add a image in layout field in Email layout
I need to add the image HeaderNotificationAzul.png into layout field. How can I do that?
Forum Posts
Creating a custom field type
Hi All, I want to use an email field type in SCTASK table but it is not an OOB field type. So, how to create a field type/ field class in servicenow.
How request item is created by servicenow
Can anyone help me on this.I need to find from which script or workflow request item is created when we submit a catalog item.Which script or workflow is responsible for mapping the request item fields.
Setting up onboarding in ITSM
Is there such a thing as a gathering template for information that would be needed to create an onboarding using ITSM? Normally in my experience there is a kick off meeting where information is gathered from the client. I am wondering if there is a...
Resolved! ServiceNOW not able to update work_notes through postman
I'm trying to update an incident's work_notes from POSTMAN with the below details, but it's not updating them. However I have referred the ServiceNOW documentation and trying the REST call the same way but still data is not getting updated.Other fiel...
Resolved! How to add a user to a group by using background script
Hi, I have a reqirement calledHow can we add a user to a group by using background script. Kindly provide ur inputs it is on priority. Best Regards,Shaik Nabi Khaja.
Resolved! Custom Emergency Change Model - Flow approval always "approve"
Dear community I am struggling with the emergency change type and change models including approvals. I already implemented successfully change models for type "normal" changes including different approval policies according to the chosen change model...
I want to change all cancelled survey to Ready to take state from backend please
Hi All, My Exit survey has been automatically cancelled because Assessment duration is 14days now I will increases this from 14 to 90 days. but I want to change all cancelled survey to Ready to take state. from backend please let me know how to do it...
auto populate Employee Title, Employee Email ,Employee User ID, Employee Department
Hi , If I select employee name in service portal , how can we auto populate Employee Title, Employee Email, Employee User ID, Employee Department, Employee Manager, Manager Email Thanks in advance
A Group is missing from shared reports of a dashboard
Hi All, I am having issue with multiple reports in a dashboard missing an assignment group to which the reports were shared. I am not able to figure out how it is removed. Is there any way we can check who updated the sharing setting for reports/ das...
Is it possible to create a transform map for table with NO coalesce field.
I want to create a transform map on the sys_dictionary table where i want to map three fields, however none of those fields are unique so I cannot select any one of them as coalesce. I checked for other fields on the sys_dictionary table that might b...
Resolved! Need to trigger Notification using flow designer on basis of Approaching due date
I need to trigger a notification if a task is approaching Due Date.1. First Notification should be sent 4 hours before Task's Due Date2. Second notification should be sent 8 Hours before task's Due DateDue date is a field available on the task form.I...
Resolved! Catalog Item - Multiple People
Hello all. I have a catalog item that I'm not sure how to set up. There are two sets of fields to fill out on the form. The basic gist of the flow is:Step 1 - User 1 fills out 'Set 1' of questionsStep 2 - That set of information goes off for appro...
How to send notification out when a sys_user_group "ABC" gets a new member or when a member leaves
I have a requirement that I'd like to build out in Flow Designer or any way that makes sense (an event for example). When a new or existing user is added to group "ABC" it will send a notification out, and when an existing user is removed from group ...
Resolved! Create a journal fields like Work Notes- Internal and Customer Comments to toggle
There is a Work Notes-Internal Only and Customer comment field within the Incident application. Customer comments field display when the record loads and there is a small check box called Work notes-internal only. When this checkbox is checked, the C...