Completed Pending (Follow-on) Tasks are auto-opened and assigned to different team

[xwharton]

Hello Everyone, 

Application (Problem Source): Flow Designer
Instance: Utah

Product: ITSM

Problem: Both open (initial) and Pending (follow-on or final) SCTASKs are visible to support teams. When the support team receives and completes the task, the system automatically re-opens and re-assigns that completed task to the team that inherits the initial open task.

Impact: This is creating double or triple the work for the support teams still working through any open SCTASKs. 

Question: What can I do to prevent SCTASKs from automatically reopening?

[Dr Atul G- LNG]

Hi @xwharton 

Please check that is any flow or BR is running which causing the issue. Or any Inbound action which causing this issue.

[xwharton]

Hello Atul, 

Apologies for the late response, I wasn't sure if this post was approved and made public. 

I worked independently, reviewed the sub-flow, and found the issue. 

The problem was that an order number was associated with each stage and whenever the tasks were completed out of order--particularly the middle task--the problem would arise. 

[Dr Atul G- LNG]

Hi @xwharton 

Good to know.