complted tasks are also getting changed to closed incomplete if request is cancelled.

[Debasis Pati]

Hello All,

I saw one scenario where if i cancel a request which has completed tasks and work in progress catalog tasks for all the tasks it makes as closed incomplete.
where i want it should not close incomplete the closed completed tasks it should only update the incomplete tasks(active true) to closed incomplete.

where is this oob behaviour present which makes this changes?

@Ankur Bawiskar  any suggestion on this?

[Dr Atul G- LNG]

Hi @Debasis Pati 

Did you try the reverse order — mark the task as closed/incomplete first, and then it should work? Because, as I understand it, if you cancel the REQ, it cancels/closes all tasks automatically.

[Debasis Pati]

Hello @Dr Atul G- LNG ,
we have configured one custom Cancel button for request and want to achieve this feature where we want to cancel the request and when we cancel the request it should close cancel the request and if any ritm is active it should make them closed incomplete same goes for the active catalog tasks as well.

[Dr Atul G- LNG]

Hi @Debasis Pati 

It is a customization, and if you want it to work, you need to review all OOTB logic as well. Your logic might be conflicting with other OOTB functionality, which could be causing this issue. It’s better to avoid this and use the OOTB way to close the REQ and RITM.

[Ankur Bawiskar]

@Debasis Pati 

see if this OOTB BR does this "request closure"

Also you can try to enable debug business rule and see which BRs are triggering

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