complted tasks are also getting changed to closed incomplete if request is cancelled.

[Debasis Pati]

Hello All,

I saw one scenario where if i cancel a request which has completed tasks and work in progress catalog tasks for all the tasks it makes as closed incomplete.
where i want it should not close incomplete the closed completed tasks it should only update the incomplete tasks(active true) to closed incomplete.

where is this oob behaviour present which makes this changes?

@Ankur Bawiskar  any suggestion on this?

[Debasis Pati]

@Ankur Bawiskar ,
with log of current.comments it gives the exact comment without any time stamp and all as below
test comment

[Ankur Bawiskar]

@Debasis Pati 

now that you got comment, it's not setting in using glideRecord?

[Debasis Pati]

No @Ankur Bawiskar  it's not setting 

[Ankur Bawiskar]

@Debasis Pati 

did you try to set hard-coded value in comment and work_notes?

other fields are getting set like stage or state?

[Debasis Pati]

@Ankur Bawiskar ,
tried below still not working

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here

  // var comment = current.comments.getJournalEntry(1);

  var comment = "test comment";

gs.info("Latestcomment: " + comment);

// Update active Catalog Tasks

var taskGR = new GlideRecord('sc_task');

taskGR.addQuery('request', current.sys_id);

taskGR.addQuery('active', true);

taskGR.query();

while (taskGR.next()) {

    gs.info("Updating task: " + taskGR.number);

    taskGR.work_notes= comment;

    taskGR.setValue('state', '4');

    taskGR.update();

}

// Update active RITMs

var ritmGR = new GlideRecord('sc_req_item');

ritmGR.addQuery('request', current.sys_id);

ritmGR.addEncodedQuery('active=true');

ritmGR.query();

while (ritmGR.next()) {

    gs.info("Updating RITM: " + ritmGR.number);

    ritmGR.comments = comment;

    ritmGR.setValue('stage', 'Request Cancelled');

    ritmGR.setValue('state', '4');

    ritmGR.update();

}

})(current, previous);