Configuration Item on Incident

[John Vo1]

When I click on the magnifying glass under incident for configuration item the list comes up, but pulls in everything from software to application.   How do I get it to just pull in the parent CIs of computers and servers only?  

[Steven1 · Accepted solution]

1. Right click the configuration item field and select "Configure dictionary"

2. Under "Dictionary overrides" related list click "New"

3. Select -- > Table : Incident

4. Check "Override reference qualifier"

5. add this --- > sys_class_name=cmdb_ci_computer^ORsys_class_name=cmdb_ci_server

[John Vo1]

Can I more than one to the reference qualifier or do I need to create them separately?

[Steven1]

You can add more. Navigate to the CMDB table and build another query with all your conditions.

Encoded Query Strings - ServiceNow Wiki

Then, erase what you have and paste the new query..

Let me know if that works.

Thanks,

[John Vo1]

I try it and it's not working.   Can you show me where I need to go to build this conditions so I can copy it to the reference qualifier?