Hi All,Wanted to know if anyone has also faced this issue. We recently upgraded our QA and prod envs with Xanadu 4b patch upgrade. We see that the problem management UI Actions which we have aligned or customized earlier have been made false automati...
Good afternoon.Why is my Workflow script not triggering approval to various groups? Approvals are getting skipped. Please check my code below:// Set the variable 'answer' to a comma-separated list of group ids or an array of group ids to add as appro...
Hi,I made a knowledge article template with 2 fields, but after applying this template within a new knowledge article, none of this 2 fields are shown. When I submit the default "FAQ" template; everything works well.Using my own template results in e...
Hello, I have added an 'Active' field to the locations table (cmn_location). I would like to only display active locations on any table. If I select a location from any table, I would only like to see active locations
Hello! I'm having a little bit of an issue and was hoping someone could shed some light. I have a select box with 3 variables as the choices. When the page loads, I would like for the value of the select box to be none or blank. I attempted to do thi...
Hello, Can anyone explain me the difference between the price and currency field and also about their usage.Thanks.
We deployed SNOW about 6 months ago and did an initial LDAP user import sync into SNOW. We setup LDAP listeners using a mid server. I don't think anyone ever checked if it was working until we noticed some new employees were not in the SNOW user li...
when the user is submitting the ritm from employee center portal an email notification is send to the approver but in that email under additional details no matter is showing can anyone guide me how to get that additional details in the notification
We need a service catalog specific to our Consulting practice to request items related to their Marketing, Sales, and Workshop needs.1. Create a new service catalog named Consulting Practice.2. Add three categories: - Marketing - Sales - Worksh...
Hello All,While creating new knowledge articles and by copying and while pasting the content into the KBA article body, the pop-up should appear, but for some users it's visible and for some it's not. In the content, I am trying to copy and paste the...
Hi All , I have a requirement where on the service field on CR I want to prevent users from adding retired services to new change request. can someone tell me how to do it ??
Often I get CHGs from Infrastructure team that includes many server/device CI's in either attachment or pasted into Long Description. How Can I upload that list to the Impacted Services/CIs tab on a Change Request? Currently have to add them manually...
Hi All, I am creating incident from interaction in agent workspace. once incident is created, the interaction record is showing as empty under incident record in "Interactions" related list.This is happening only for some records. Can anyone tell me ...
Hi I Cannot the see the related list filter from the record but I can see it it on the sys_ui_related under this Related List Entries list (But I cannot edit it in the list view want to remove this filter) How can I do it ? For your reference am att...
I have a requirement to add a hyperlink to an errormessage which is coming from a business rule.On clicking the link it should opens a new rca type problem task creation page in SOW.It shouldnt refresh current workspace tab it should simply opens a n...
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