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RITM closure only when all SCTASK (Automated/Manual) are closed

Hello Experts,I have a client requirement to allow users to create manual catalog task on a RITM record (post approval) in addition to the auto-generated catalog task. The automated task creation on RITM is driven by a subflow (attached for reference...

Somujit1 by Tera Contributor
  • 665 Views
  • 3 replies
  • 0 helpfuls

Update an existing AD group

Hi experts, Can someone guide me how to update an existing AD group from servicenow?I have a requirement to update an existing AD group to change the managedBy attribute. I have no idea where to start and how to start this.If someone can guide me wit...

Sruthi17 by Kilo Sage
  • 840 Views
  • 2 replies
  • 1 helpfuls

Query on CIS-ITSM Certification

Hi All,i have done CSA certification in past which is expired now. i am planning for CIS-ITSM certification now. is it mandatory to take CSA certification again before CIS-ITSM or i can register for it directly?Thanks

MK38 by Tera Contributor
  • 397 Views
  • 2 replies
  • 0 helpfuls

Resolved! CIS-ITSM Certification Query

Hi All, i have done CSA certification in past which is expired now. i am planning to go for CIS-ITSM certification.Do i need to take fresh CSA certification and then only i can register for CIS-ITSM or i can go for CIS-ITSM directly, its not mandator...

MK38 by Tera Contributor
  • 453 Views
  • 1 replies
  • 1 helpfuls

How to create a Change Request as Unauthorized ?

In my instance, I need to trigger a notification when an unauthorized change request is created. However, I don't see an "Unauthorized" field in the Change Request form (Emergency or Normal types exist).How can I create an unauthorized change request...

akhilaanil by Tera Contributor
  • 1501 Views
  • 19 replies
  • 1 helpfuls

GlideEmailOutbound()

Hi All, GlideEmailOutbound is a ServiceNow class used to create and send outbound email programmatically. It's part of the platform's scripting environment, allowing developers to automate the sending of emails with custom content, recipients, and at...

Sumanth16 by Kilo Patron
  • 1657 Views
  • 1 replies
  • 1 helpfuls

Escalation Count value is not displaying in the banner

Escalation Count need to display dynamically but it is not displaying the Escalation Count so help me what is wrong on the below code. Message: You are checking the incident as the incident ticket is escalated {} time(s). HTML Code:<div ng-if="data.i...

Resolved! Populate Department based on business unit

If a business unit is selected only the departments related to that business unit should be visible in the department reference field, both business unit and department fields are reference type fields, I have written a script include for the advance...

Rahil Mirza by Tera Contributor
  • 849 Views
  • 5 replies
  • 2 helpfuls

Resolved! Count Group members In Flow

Is it possible to query the current total of group members in a specific group? For example im trying to figure out a way to incorporate a counter inside of flow designer. If the current count of a group is less than 100 as an example it would procee...