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Resolved! How to display an alert message via a popup or similar method, when attaching documents to incident

"When attaching documents to incident tickets or knowledge articles(When the paperclip-shaped button in the image is pressed), I would like to display an alert message via a popup or similar method. Does such a feature currently exist in ITSM? If so,...

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CopyChange does not copy related list

I am using copy change functionality and listed an m2m table in the list in 'com.snc.change_request.copy.related_lists'. I checked the acl and itil has access to create records still the related items from parent change are not getting copied. Is the...

samadam by Kilo Sage
  • 710 Views
  • 8 replies
  • 0 helpfuls

ServiceNow to Microsoft Entra IT

 We want to build a form based approach where manager will input the new user information through access catalog item in ServiceNow. The SN should connect to Entra and send the user information (firstname,lastname,etc) to Entra so that Entra can invo...

Resolved! I only want the work_note that was submitted

Hello all,      I built a flow that if an INC Task field is changed, then its parent INC work_notes are updated annotating that something has changed on the same Child INC Task.  It seems to work fine except for when I add work notes to the INC Task....

lonesoac01 by Giga Guru
  • 359 Views
  • 1 replies
  • 0 helpfuls

Help me on the Display BR need to perform the activity

Hi,Using Display BR that automatically populates the "Short Description" field of a Problem Task with the "Problem Statement" from the related Problem when the task is created. Additionally, ensure that the "Assignment Group" and "Assigned To" fields...

kranthi2 by Tera Expert
  • 409 Views
  • 4 replies
  • 1 helpfuls

Resolved! Asset User Assignment Verification

Hi all,Our organization is evaluating the ServiceNow product and would like to know if it's possible to setup a workflow that would send an alert to a user to confirm that they are the custodians of an asset when it's assigned to them via the Asset M...

Resolved! Retrieving Record Numbers Instead of sys_ids in ATF

Hello, In ATF, we have two Record Query steps with different conditions for the same table. These two record conditions are called in the Set Field Values step(PFA). When I call these two records, I am getting the sys_ids instead of the record number...

Khalid9030 by Tera Contributor
  • 1123 Views
  • 7 replies
  • 0 helpfuls