We're working on integrating UPS SNMP traps into ServiceNow Event Management (Yokohama release). The traps are coming in via MID Server and show up as events with Source = “Trap from Enterprise 318” and Resource = “APC.”We’ve created a Transform and ...
Hi. For a few weeks now we have been stumped technically with a requirement. We are using universal requests to serve up a catalog item on the portal. The problem is that we want to get hold of the record number in order to use it in an onLoad catalo...
Hi Everyone.I have a requirement where i need to add groups of one variable to other variable in a catalog item. We have one variable called AD group, and other variable Company groups. This company groups is a list collector variable it has referenc...
I created an Order Guide using rule-based conditions. When submitting it, I select a value in the quantity variable, but the summary page shows the number of items added instead of the selected quantity for each catalog item. How can I fix this so th...
Hi,1. As per ServiceNow Data Changes are not captured in Update Sets. My confusion is what are Data Changes ? and can someone please provide me with example. 2. Will Simple, Advanced, Dynamic reference qualifiers capture in update sets?3. Will Dictio...
Hi, We are currently facing an issue with our record producer used for submitting incident records. The form contains around 19 variables that users are required to fill out before submission.After submission, under the incident ticket, there is a se...
Hi, I have a client who wishes to implement ServiceNow-JIRA Integrations and need help on different approaches I can use to implement the below requirement please- 2 way integration with Jira for incidents and service requests.Tickets will NOT be cre...
Hi, I have a nine platform analytics reports in HR agent workspace dashboard. Here i want to excluding two repots and show remining seven reports to "software" group users.How to retrict those reports based on group in platform analytics and can anyo...
In the 'Coaching' application, according to ServiceNow it should be possible to manually assign training material to a trainee. However, I can't find the 'Assigned course items' related list for this. I checked under Configure → Related Lists, but th...
Hi, I have added ITIL Role for Start Work Button and Complete Button UI Actions in the Problem task. And ITIL users can view start button in the form but not complete button. Can someone help me why ITIL users cannot see Complete button in the Proble...
Hello Everyone, I have one requirement, in incident form under Closer information there is a fields -Resolution code and it's having the option Duplicate.if i select Duplicate option after that Check box field visible automatically under C...
The End date and time is selected as "09-07-2025 23:29:48" and the event is triggered when the custom table record is inserted and the BR kicks the script include cde wherein it should schedule the event at the selected end date and time, but instead...
Happy new year! Could someone please assist in configuring the archive rule for alm_hardware and the related cmbd_ci_computer.I have created an archive rule but I need to make sure that I am doing it correctly. Here's what I have done so far:I create...
Hello Everyone, One catalog form having the computer information variable actually it's reference field from CMDB-CI-COMPUTER table and it's automatically populated based user information in catalog form. but if any new user try to Create ca...
Hello allThanks in advance for your watching my post.I am working first time with integration using soap message and we use MID Server here and we use end point hereI am testing the connection with no authentication and I am receiving the response as...
