Configure assignment rules

[Sanket Choughul]

Hi,

I was going through ITSM simulator and found one question where I am stuck-

Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.

Please help me for the same.

[Ankur Bawiskar]

Hi Sanket,

you need to create template for incident table where you can set the pre-defined fields

then attach it to the record producer on the template field.

If this field is not on form of record producer you can add it to form layout and then set the template field.

refer below links

Scripted templates

Incident templates and record producers

Regards
Ankur

[Ankur Bawiskar]

@Sanket Choughule 

Thanks for marking my response as helpful.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

[Shubham Bongulw · Accepted solution]

Hi Sanket,

First create a new template in which set the condition of assigned group to servicedesk and save it by using any name convention.
After that go to the record producer "Report Performance Problem" which is already in your PDI. In that record producer if template field is not showing then configure form layout and bring template field and select our particular template.
And update the record producer. You will get the required output.

Warm Regards,

Shubham Bongulwar

Please mark helpful or correct if it helps!!!

[Guichard C]

I tried this way to do it and the simulator still says "Please validate you have associated a template with the correct assignment values to the Report Performance Problem record producer." I clicked New> Left the name that was generated for the Template> picked "Incident" for the Table field > Picked "Service Desk" for groups > Updated it and still got it wrong. Any other sugguestions?