ATF

[kishorek9987311]

Hi,

I am unable to click the Propose button in the Service Operations Workspace (SOW) view. However, I am able to click the same Propose button using custom UI steps in the Native UI, but not in SOW.

How can this be achieved in the SOW view?

Please find the attached image for reference.

[Matthew_13 · Accepted solution]

Hi,

The reason you can click the Propose button in the Native UI but not in the Service Operations Workspace (SOW) is because Workspace works differently from the classic UI.

In the Native UI, UI Actions, UI Steps, and UI Policies work out of the box. In SOW, buttons like this won’t automatically work unless they’re specifically configured for Workspace. Classic UI Actions or UI Steps don’t automatically carry over. That’s why the button appears unclickable.

How to fix it

You have a couple of options:

1. Create a Workspace-compatible action:

   • Recreate the logic of your Propose button as a Workspace Action or Client Action.

   • Then add it to your SOW page in UI Builder and bind it to the button component.

2. Use a Record Action or Action Bar in UI Builder:

   • Open the SOW page in UI Builder.

   • Add a Record Action or Action Bar button.

   • Connect it to a Flow, Script Include, or server-side logic that performs the same Propose action.

Basically, SOW doesn’t automatically support classic UI Actions, so you need to create a Workspace-friendly version of the button.

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