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10-25-2020 04:32 AM
Hi,
I was going through ITSM simulator and found one question where I am stuck-
Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.
Please help me for the same.
Solved! Go to Solution.
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10-25-2020 08:35 AM
Hi Sanket,
First create a new template in which set the condition of assigned group to servicedesk and save it by using any name convention.
After that go to the record producer "Report Performance Problem" which is already in your PDI. In that record producer if template field is not showing then configure form layout and bring template field and select our particular template.
And update the record producer. You will get the required output.
Warm Regards,
Shubham Bongulwar
Please mark helpful or correct if it helps!!!
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3 weeks ago
Using Assignment Lookup Rules, make sure that Incidents created against CI: PS ORA01 are assigned to the group: Database
To complete the second step : Go to System Policy>>Assignment Look up rules -
Configuration item field - PS ORA01
Assignment Group Filed - Database
Click submit.
