Configure Global Search to Search Based on Incident Number and Issue Number field created on Incident Form

[Shrey Khurana1]

On Incident Number I have created a field called Unique ID (Which is reference field and is coming from another table).

My requirement is when I search for the incident using this Unique ID via global search I need to open the respective incident. Can someone please help me how I can configure the global search in order to search the incident record via both Incident Number and Unique ID?

Thanks in Advance.

[Community Alums]

Hi @Shrey Khurana ,

There is already a Global search option present OOTB on top right corner, where if you give the INC number you will get the details:

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Shrey Khurana1]

Thank You but my requirement is that in this global search instead of searching the incident through incident number, I should be able to search for the incident number via Unique ID which I have created on the incident form.