Configure Global Search to Search Based on Incident Number and Issue Number field created on Incident Form

Shrey Khurana1
Tera Contributor

‎02-06-2022 10:24 PM

On Incident Number I have created a field called Unique ID (Which is reference field and is coming from another table).

My requirement is when I search for the incident using this Unique ID via global search I need to open the respective incident. Can someone please help me how I can configure the global search in order to search the incident record via both Incident Number and Unique ID?

Thanks in Advance.

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Community Alums
Not applicable

‎02-06-2022 10:35 PM

Hi @Shrey Khurana ,

There is already a Global search option present OOTB on top right corner, where if you give the INC number you will get the details:

find_real_file.png

 

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

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Shrey Khurana1
Tera Contributor
In response to Community Alums

‎02-06-2022 11:38 PM

Thank You but my requirement is that in this global search instead of searching the incident through incident number, I should be able to search for the incident number via Unique ID which I have created on the incident form.

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