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04-09-2022 02:00 AM
I've completed Part 1 but don't know where to start to complete Part 2 for the IU Policy
Solved! Go to Solution.
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04-09-2022 06:40 PM

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04-09-2022 02:17 AM
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08-19-2024 03:39 PM
Do you happen to know the steps in completing the first part as well?
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08-23-2024 09:59 AM
Hi Brandon,
The first part can be a little misleading. Because the "Caller and Short description" fields are already set to mandatory. This is due to the UI Policy -Fields set to mandatory for all states.
That being said, the first inclination is to add the "Category and Subcategory" fields to the UI policy. That works in theory, however it does not pass the task validation.
Give this solution a try:
- Configure the dictionary and set "Mandatory" field for the "Caller, Category, and Subcategory" fields because these are not related to the base Task table.
- Configure the dictionary for the remaining "Configuration item, Short description and Assignment group" fields with 'Dictionary Overrides'.
Cheers!
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03-04-2025 10:14 AM
Hey hi, I tried to use the 'is not one of' operator but I'm unable to select both new and cancelled within a single condition. Could you please help me with this. Did anyone encounter such a problem?