Configure Service Operations Workspace

pramodkumar
Tera Expert

‎01-03-2024 03:24 PM

Hi All - We recently upgraded to Vancouver, we are using agent workspace in previous versions.

How can we configure Service Operations Workspace for incident and Service Catalog management.

 

 

Thanks,

0 Helpfuls
  • 1,354 Views
8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-04-2024 04:13 AM

OOTB Service Operation workspace available and no configuration needed.

 

LearnNGrowAtul_0-1704370389519.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

pramodkumar
Tera Expert
In response to Dr Atul G- LNG

‎01-05-2024 03:46 PM

Thanks Atul.

 

If we need to make changes to SOW, do we need to customize it or created new workspace?

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to pramodkumar

‎01-06-2024 03:36 AM

Hi @pramodkumar 

 

You can customize the SOW but what exactly changes you need?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Vijay Baokar
Kilo Sage

‎04-15-2024 01:07 AM

Hi @pramodkumar 

 

As soon as you are in Sow (Service Operations Workspace) by default you will have access to incident, problem, change , tasks and catalog tasks under list menu items.

You don't need to do any further configurations but if in case you need to customize list menu or want to added new item then that can be configurable for specific workspace.  

0 Helpfuls