Conflict status and conflict last run field not get updated even after execution of schedule job.

[Rahul Dev1]

I have enabled the property 'change.conflict.refresh.scheduled' to detect conflict only when schedule job is run .

But when the schedule job is executed then only the 'Conflict' Tab section  gets updated with the list of conflicting CIs, but Conflict status and conflict last run field is not updated.

How can I fix this? Can somebody Please help !!

Does anyone have update on this!!

[Mahak2]

Hello,

There must be an  action under your change_request named "Check confict" ,click on that these fileds will be updated.

Also check below doc for enabling automatic detection of conflicts:

https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/change-management/task/t_RunAutomatedConflictDetection.html

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0812345

Thanks,

Please my response as helpful and correct if it solved your query.

[Rahul Dev1]

Hi Mahak,

That is a manual process , I want that to be automated from schedule job.

[Mahak2]

Hello 

Can you please tell me which scheduled job is executing for this as I am not able to find any scheduled job?

Also please check this article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714204

Thanks