Contact type in Incident form

[manikantharajam]

Hi,

Need to add one more drop down for contact type in incident form.

by default we have option like 

None

email

phone

self service

walk in

for these i need to add one more drop down.

How we can achive this.

Regards

Manikantha R

[Naveen4 · Accepted solution]

open the dictionary of the contact type field and ther you can find choices in the related list like wise you can achieve.

Thanks,naveen

[Naveen87]

Hi Naveen ,

I too have the same issue.

I have event in my left slush bucket but when moved to right . It's still not visible on form under contact type.

When clicked on configure label . I don't even get the option like above.

Please suggest.

[Naveen87]

Still not visible in form.

[Nilanjan1]

Hello All, 

I know this is quite basic but when I try to make the changes and put one of the selection as default. The order is only changing..but the Incident takes in the old value, even changing the default value does not make a difference.