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Create a child case from Parent case

Hi,I'm trying to populate parent case values to child case using the business rule but here the issue both the parent case and child case are from the same table but the below code is not working. In the child case, we have parent case no as below.  ...

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ITask creation

Hello, What is "ITask". How to create and use case of ITask. Can someone please share their expertise in this. Thanks in advance      

anvitha ash by Tera Contributor
  • 2535 Views
  • 3 replies
  • 0 helpfuls

How to filter CTASK items with open status from CHG tickets?

Hello,please, can you help me with this issue? We have multiple CHG tickets (>500) when each of these tickets contains min 2 CTASK items.  When I tried to do a filter on CTASK it only made filtering on CTASK status within the CHG ticket but not for m...

kremil by Giga Contributor
  • 3446 Views
  • 7 replies
  • 1 helpfuls

How can I avoid creating two Change tasks?

How can I avoid creating two Change tasks?When I create a Change request, the flow automatically creates two Change Tasks.How can this be deactivated?

ayano by Giga Guru
  • 848 Views
  • 7 replies
  • 5 helpfuls

How to restrict a variable via ACL to a set of users

Hi,I am having a requirement to restrict a variable 'Description' in a catalog item. This is available in all the catalog items in the system, it is in the variable set.If someone selects the confidential checkbox on the RITM, then this variable has ...

Renu9 by Tera Contributor
  • 1330 Views
  • 5 replies
  • 0 helpfuls

Create a Service Request(SR) from Inbound email

Hi All, I want to create a Service Request(SR) from an inbound email. The SR form should be identical to the incident, the only difference will be the number prefix. Currently in our SNOW instance we only create incidents(INC). Could you please guide...

P Das by Giga Expert
  • 1205 Views
  • 6 replies
  • 3 helpfuls

Resolved! Convert UI Macro to Widget

Hello Community, I have created a UI Macro which is being used to upload data into MRVS from an attachment at the click of a button.That is working fine in native view but I would like to use it on Portal as well. Could someone point me in the right ...

Resolved! How to add a variable info in the incident form ?

I have created a catalog item, Created the workflow  & using Create Task activity i have created incident Record.i want to display the Variable information in the incident Record ,how can i get this info? BY Record Producer we can create incident Tas...

Sudesh by Tera Contributor
  • 920 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to remove "CC" recipients in email notifications

1) How to remove "CC" recipients in email notifications  2) I have created QA manager group and added 6 users and configured notifications and added QA group to that notifications. The issue is ...the notification are triggering but  users in QA Grou...

Edit Problem related List filter

Hey All How do i go about editing the filter of the related incident related list on problem records. There is currently a OOB filter set but can't seem to find where this is set.On problems looking to change the default filter on related incidents. ...

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eagle18 by Tera Contributor
  • 650 Views
  • 1 replies
  • 2 helpfuls

How to add Form widget to Service Portal

Hi, How to add a form widget to the service portal, I have tried it is showing no record found so can anyone help me step by step to add a form widget to the portal page much helpful  Thank you