Hello Experts, I want to generate alert when Closed complete/Closed incomplete/Closed Skipped UI actions are clicked for closure of catalog task for IT assistance catalog item. Can you please guide what will be the code I have to use in UI action. Or...
Hi All, I'm trying to call a REST API trigger in UI Action using client callable Script Include. The purpose is to create an Incident in 2nd Instance, when an UI action button is clicked in 1st Instance.I have referred community and build the below c...
Hello everyone, When an incident is closed needs to trigger a survey for caller and also notification needs to be trigger. But survey is assigned to a caller i created trigger condition, but notification is not triggering.
Hello everyone! I have seen, that there's a role in the Base system roles, that is call "Nobody" and it has a warning message that sais: "Applying the nobody role may be irreversible if applied to some important system functions." and the description...
Hi Team, I have a requirement,We have a catalog item,where we have one variable called as'TAX ID' which is single line text field.so users should enter the TAX ID manually,and after that we have to validate whether the 'tax id ' entered is correct or...
Hi, When users search for Visual Task boards in the filter navigator they should the Visual task boards, how to provide access to it like below?
Hello,We have a requirement on Customized Table in which Additional Comment field should have write access for snc_internal role with a filter Opened by is (dynamic) Me. For this we created a simple write operation ACL for the required table and fie...
Hello team , I have a month field with drop down of months with values 1 - 12 , when I select a month ( ex :Jan ) and select 1st Monday , it should give me a count of how many Mondays are there in the selected month , and so on for Tuesday / wednesda...
We have to Copy mandatory details to child incidents when parent incident is resolved.Meaning, as per the OOB If a parent incident got resolved, child incidents will get auto resolved but without filling mandatory fields which result blank details in...
Please check below requirement and help me to get configure assignment group in flow designer using script.Basically, we need to populate using based on the Dot walkWe have when we are submitting CI in RITM. Creating a task, we have a variable which ...
There are scenarios that require more than 100 choices under a single variable in a catalog item without creating a custom table. Will creating too many choices create bad User experience and is there any limit to the choices that can be configured u...
I have an existing scheduled report with a date in the email subject line. It is showing UTC date: javascript:"Changes Approved On " + gs.now() How would I change the code to show the local time? I can show local date/time using the following, but I...
Hi All, I Have a Knowledge Base with "Knowledge - Instant Publish" workflow. When I select a Scheduled Publish Date as a future date and save the record and click on Publish button then the article is directly published.Ideally it should go to Schedu...
Hello,I have a string field 'platform'(u_platform) , i tried to convert it into Reference. I have deleted the field and created a new one with the same name 'Platform' (u_platform) but as a reference field. All this is captured in a single update s...
Hi Actually, I had 2 fields namely "Application" &"Original request" on exceptions table. Both are string fields. Now I have deleted that both variables and created new variables with type reference field. And i captured that in update set. When I mo...
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