Contextual search doesn't show up on record producer

[samadam]

I added a macro field on record producer and configured as follows. This doesn't display on the record producer. Also by default what value does it take for the search to work. Is there a field I need to define?

[Allen Andreas]

Hi,

I'd recommend double-checking that widget to ensure it hasn't been altered or adjusted, such as where the dependencies related list, angular providers related list, and angular ng-templates related list is missing records associated to it.

To change the field used for contextual search, you can visit: https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/contextual-sea... 

[Allen Andreas]

Hi @samadam 

I'm glad you found a reply that helped solve your issue!

My reply above provided troubleshooting assistance based on your question and issue as well as the exact documentation telling you how to change your contextual search field that the other person copied from in their reply.

If my reply helped guide you Correctly, please consider also marking it as "Accept Solution". Just so you're aware, you are able to mark more than one reply as "Accept Solution.

If you have any other questions, please let us know.

Thanks and take care! 🙂

[karteeknidubrol · Accepted solution]

@samadam you need to perform 2 steps to get this done.

1. Create a variable of type custom and select widget Contextual Search - Inline Results under type specifications - This you already did as per your screenshot
2. Create a new entry in Contextual Search > Record Producer Configuration and you can define which field in your record producer should return the contextual search results.

I did the above 2 steps in my PDI and I got the contextual search results.