In our service catalog, most of our categories are NOT clickable hyperlinks. However a few recently added categories ARE clickable hyperlinks. We recently upgraded to Euerka, not sure if this is relevant. (see 1st screenshot) For those few categori...
Hi All, we are working on the reporting for Problem Management and would like to know your thoughts on the best way to show Number of Incidents per problem with RCA vs All Incident. Thank you.
As of Fuji release, do we need separate license like approver_user for approving or rejecting any request here? Or itil user can do everything?
Whenever I try using the Assignment Type as Group Field and point this to the CI Owner Group field it generates a series of unassigned tasks only to the owner group. These do not appear in My Tasks for the users in the group, this is even though the ...
Does anyone know where to change the first day of the week setting from Monday thru Sunday to Sunday thru Saturday? Either in a global setting or reporting specifically.
Hi,On occasion when using multiple-provider SSO functionality, I receive a strange error when using the "login_with_sso.do?glide_sso_id usage" URL parameter.I get a "Page not found" error with "The page you are looking for could not be found" for "lo...
Just wondering, has anyone found out how to open a report with reportingv2 (fuji) still in the edit mode, but with the actual edit options minimized?i.e. to look like the attachment?Perhaps a parameter to be put in the URL or something in the system ...
I'd like to open multiple (1000+) change tasks for one parent Change Request. Each Change Task would reference a different Server CI. Any ideas on how to automate this?
Hi Everyone,I am not a developer material but I am trying to make this work but just can't seem to be able to do it even after looking into some articles here in community.I will try my best to discuss the problem that is need to be solved. Hopefully...
Hi,I'm trying to get my head around how view rules work and when they are invoked.I'm aware that there is a global business rule (called 'incident functions') that affects the form view that is presented when opening an incident to distinguish betwee...
I have written a script that I want to trigger an event when an incident is between 5 and 6 days old. var sixdays = gs.daysAgo(-6); var fivedays = gs.daysAgo(-5); var target = new GlideRecord('incident'); target.addQuery('subcategory', "Q...
When personlizing a list - for example in Assigned to my Workgroup, is it possible to make related lists available to the end users or is this only an admin function?
Has anyone successfully created a Kiosk view to be used for walk-in's in at help desk? If so, would you mind sharing?
Hello!I am in the process of configuring our Service-Now instance and would like to query the best practise for adding our Third Party Suppliers & Third Party Contacts.My guess was to create 'Third Party' under groups and add the companys/contacts th...
Hi guys, I'm working on reference tables starting off with location, it will be in hierarchy so we make use of the 'parent' field. top level that we define is building, then next level down is host modules (data center, data room, PoP site, Closet, e...
