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Resolved! Extend CI attributes

It has been a while since that I done this - so this is probably a dumb question - I believe there is a way to extend attributes from a Parent CI - cmdb_ci to the child CIs cmdb_ci_win_server, cmdb_ci_vcenter, etc. Specifically, I want the field "CPU...

aprilj by Kilo Contributor
  • 2037 Views
  • 3 replies
  • 1 helpfuls

Staffing size

How large is your organization and how many ServiceNow administrators and developers do you staff?Also, if your organizations has dedicated staff for specific ITMS functions (incident, change, problem, asset, CMDB, knowledge, etc.) I'l love to hear h...

leonarda by Kilo Contributor
  • 1400 Views
  • 3 replies
  • 0 helpfuls

Dot walk fields in XML export of a record

When we export a record in XML format, it includes all fields of that form by default. However, fields that have been added by dot-walking are not visible in XML view of that record. Is it possible that a field added by dot-walking, either in form vi...

Harisharan by Tera Guru
  • 1338 Views
  • 1 replies
  • 0 helpfuls

Changing SLAs

We just went live on a reimplementation a few weeks ago and we realized our SLA Definition are now what we really want. They are reporting off of Closed not Resolved. We would like them to be resolved for several reasons. One, because we don't allow ...

kerr_jamese by Tera Contributor
  • 2613 Views
  • 3 replies
  • 0 helpfuls

Resolved! cancel all awaiting aprovals

It seems if a change is canceled that approvers still have an outstanding task to approve a job which approval is now no longer required.I thought it would be a buisness rule, but that didnt seem to work.can someone advise the best way that if a a ch...

Richard P by Mega Guru
  • 3433 Views
  • 10 replies
  • 1 helpfuls

Resolved! Inbound Email Actions - able to match an existing incident based on a ticket number from previous ticketing system being migrated over to SN?

We are migrating over to SN from a previous ticketing system.   Part of the migration will involve tickets that are already open in the old system, and clients will be expecting to still be able to reply to the old ticket subject lines for those tick...

bcronrath by Kilo Guru
  • 5685 Views
  • 35 replies
  • 2 helpfuls

Resolved! Modify OOB ACLs

Hi Folks,Apologies for this stupid question (yes I know the only stupid question is the one you don't ask!!)We've always been advised never to modify anything oob as it affects upgrades.   I assume the same goes for ACLs - is it best practice to copy...

shonamac by Kilo Expert
  • 2799 Views
  • 4 replies
  • 2 helpfuls

Resolved! Inbound actions - cc/bcc

Hello,I have a inbound action that runs first that logs calls from a certain email address to a particular task list, then it will continue and process the Incidents etc.So Inbound Action Condition is:     Recipients contains email.address@domain.com...

Dan Brown2 by Kilo Sage
  • 2447 Views
  • 1 replies
  • 0 helpfuls

Setting Due Date Field

I am attempting to set the due_date field on the catalog requested item form to pull from a user created field (u_planned_completion_date) on the sc_task table.   Preferably, if the item has multiple tasks, it would use the last Planned Completion Da...

jcsmith by Kilo Contributor
  • 7430 Views
  • 16 replies
  • 2 helpfuls

Change Approval via email

Hi All,How can i send a reply mail to the approver if the group approval is already done? Let me elaborate, For group approval, if one person approves, rest all group related approval records set to No Longer Required. In this situation, if another m...

Community Alums by Community Alums  
  • 1420 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to get current activity count of workflow

Hi, I have a workflow and I have set the max activity count to 200.And I want to know the current activity count for a specific request.Is it possible to get the current activity count for a specific workflow so that I can tell the user that the max ...

Tadz by Kilo Sage
  • 2875 Views
  • 2 replies
  • 0 helpfuls

Resolved! Order Guide Variable Set to Request

I am trying to pass Variable Sets to the request from an order guide. I have tried cascade variables, but having no luck there. Is this something that will need to scripted or run as a WF?It is not the Items Variables that I am struggling to pass, it...

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