Hi,I'm trying to re-created/get something similar to the below graph that I used to create before moving to ServiceNowI've been playing with the reporting on ServiceNow and I've been able to produce everything I've wanted except a graph similar to th...
Hi,Is it possible to have a Filter List "sorted" by a field?I have looked around and can't find the answer to this. But we would like to have these sorted somehow.Thanks,Riaz
Does anyone know why ServiceNow has never included a hostname field for the Network Gear CI classes? I know it's easy enough to add a short string field, but it just seems odd it isn't already there.
Hi,I wonder which is the best way to implement a basic ticket flow for Customer Support Requests.Our company started with SNOW from the inside out, we use it mainly for Incident/Problem and Change for the production environments we support for our cu...
On a customer's instance using the condition builder on Task table, I cannot dot-walk to related fields on extended tables. See screenshot below, basically I can't see the "Change Task(+)" "Change Request(+)" that appear in the red box in my screen...
Most of the time we import our data without an issue. Sometime there is a duplicate key issue. We have set the import to "ignore" so the import completes. This then rely on me to check the log files.... How can I detect an error during a transform a...
I'm not able to add a profile picture for my community account. I thought it was a browser issue but have already tried it with 4 browsers without success (IE, Chrome, Firefox and Safari). When I click the link on the picture then nothing happens an...
Hello! I am trying to write a script to populate the assignment group when the assigned to field has a name in it. For example, Jane Smith belongs to group Infrastructure. I assign an incident to Jane Smith and the assignment group changes from empt...
Im trying to find some information on how this is done. We are currently using Data Protection Advisor with HPSM and are going to convert to SN. is the a proc, script or any information on how this is done? Thanks
Hello,I am creating a catalog item for the first time. Typically I create applications using custom task tables only so the Catalog Item structure (SC_REQ_ITEM and SC_REQUEST) tables are a bit of a new concept. (I do not really see why all catalog it...
Hello everyone,I have created the configurations needed to integrate with ADFS for SSO. This is working fine, as people can authenticate themselves via SSO. However, I am stuck with a problem that, when the user tries to open the ServiceNow instance ...
We are wanting to redirect users back to the login page (ADFS Single Sign-On) after they have logged off either the ESS portal or the normal ITIL portal (? - instancename.service-now.com/) then once they have logged back on depending on their role or...
I want to create a child table to Requested Item for RFCs to manage them separately and add a whole bunch of other fields that only pertain to Request for Change requests but out-of-the-box it is not extensible.Is there a particular reason for this? ...
Looking for suggestions on how to handle SLAs when Incidents get transferred between groups. Here is our process: 1st, An Incident is opened through the Helpdesk or Self Service 2nd, it is transferred to a Group. Sometimes, however, it is tra...
I am currently working with ServiceNow to configure and launch the Field Service Management application. One of the requirements is to use a barcode scanner (either external or embedded tablet camera) to scan assets on service calls.For the first pha...
