Contextual Search of a record producer is not showing in the Portal Page.

[saptashwa]

I have a record producer where I can see the contextual search based on knowledge articles.

When I am clicking on "TRY IT" and giving a value to a certain field the related Knowledge articles.

But when I am going to add that record producer in portal page then the contextual search items are not showing.

Please Help me out.

Here I can see the Related knowledge article suggestions.

But that thing is not happening in Portal Page.

Please help me out.

[Brad Tilton]

By portal page do you mean service portal? I haven't actually tested it so I could be wrong, but I don't think contextual search is actually compatible with service portal. When you click try it it actually shows the rendered ui page, not the service portal view.

[saptashwa_chakr]

Thanks Bred,

First of all yes I am telling about Service Portal. Actually I am showing the record producer in the portal page. Like,

This is my record producer. This is a replica of incident form which is mapped with the incident table. The is the service portal view. The previous picture I have shared that was also the record producer but from inside the instance.

So in the instance view we can see the contextual search results according to the content of the short Description. But in the portal view I am unable to see the contextual search results.

Please Help me out.

[ananthagowraram]

Hi Saptashwa,

There is some workaround provided in below link you can give a try once

https://hi.service-now.com/kb_view.do?sysparm_article=KB0610534

Images are not available you can download the file which they have provided and follow the steps given.

Thanks

Anantha Gowraram

[kbaldwin]

Here is the lowdown:

ServiceNow is not tackling this until the Jakarta release. Contextual Search Macro in Service Portal

There is an open Problem on HI, but you have to have an associated Incident to see it. PRB692368

If you can't wait or don't have enough developers to tackle this in-house, NewRocket has developed a widget for contextual search that can be purchased from them, or (available soon) from the ServiceNow store. Here is their website: NewRocket - ServiceNow Service Portal Development & Themes

Good luck.