Continual Improvement (CIM) Integration with Change

Diane22
Tera Guru

‎12-11-2024 12:33 PM

How should CIM Integrate with Change?

 

For many initiatives as we create the phases / tasks in the CIM record, there will more than likely also need to have a Change record to account for the operational modifications.  Most of these initiatives will more than likely not follow the Standard Change model.  Appears we have a duplication?

 

What is the vision of ServiceNow on this integration piece?

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-11-2024 01:31 PM

Hi @Diane22 

 

I am not sure about CIM and Change integration but you can explore the change model for different types of changes.

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Dr. Atul G. - Learn N Grow Together
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