Request Translation Table

[rodrigomica]

Hello,

I want to translate an email notification, but when I click on “Request Translation” a record is created.

When I open the record it's read only and I can't edit it, nor can I see where I can approve it to see the translation.

Thanks.

[Abbas_5]

Hello @rodrigomica,

Please refer to the below steps:

If a field in a ServiceNow request translation record is read-only and not editable, it could be due to a number of reasons, including security rules (ACLs), a dictionary set to read-only, and UI policy or client script. 

To edit a read-only field in ServiceNow, you can try these steps:

1. Right-click the field.
2. Select Configure Dictionary.
3. Find the Read Only field on the right-hand side of the form.
4. Untick the box next to the Read Only field.
5. Save the record.
6. Go back to the form. 

You can also check why a field is read-only by:

• Searching for and clicking the Debug Security Module in the Navigator
• Right-clicking the field and selecting Watch '<fieldname>' then reloading the form 

Users with the snc_read_only role are restricted from inserting, updating, or deleting records from the UI or when using the GlideRecord API.

If it is helpful, please mark it as helpful and accept the correct solution. In the future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

[Ravi Chandra_K]

Hello @rodrigomica 

This might be because you are missing Localization role to edit translations.

Can you check if you have localization_admin role...?

Please refer;

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/localization-f...

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra