Contractor Onboardings Service Requests failing to create Sub-task.

Fayaz Ahamad
Tera Contributor

Please find the data attached which has Contractor Onboardings Service Requests failing to create Sub-task.
We need to investigate the following:

1.Is there a bug in the system that is stopping the STASKs to be created?

2.Retrigger by SNOW team helps in creating the STASKs but it causes delay in the process and most of the cases ends up user creating another Service request If not informed or re-triggered may result in Contractors having duplicate Code1 ids

3.RCA to be provided so that such issue are not repeated going forward(Future)

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