MIssing Catalog item in Maintain Items & Flow Designer

[DMC046]

Hi everyone,
I’m working on an Employee Onboarding Form that is part of our Order Guide within the Service Catalog. The catalog item is visible under Maintain Service Catalogs in User Administration category and displays correctly on the Service Portal. However, I’ve encountered the following issues:
    1.    Missing in Maintain Items & Flow Designer: This onboarding catalog item was previously visible under Maintain Items and in Flow Designer, but it has now disappeared from both. I need to locate this item or flow so I can make updates, especially to the approval logic.
    2.    Approval Logic Issue: Currently, HR users can submit onboarding requests without triggering any approvals — this is expected and working. However, when managers use the form to onboard contractors, it incorrectly routes the approval to the manager’s manager. The intended behavior is for contractor onboarding submitted by managers to be like HR's, 
I believe this happened post the upgrade to our instance to Yokohoma.  I am pretty new to service now world too.

[Swapna Abburi]

Hi @DMC046 

For your 1st query, did you try searching in sc_cat_item table directly for your catalog item? If you go to Maintain Items, it contains predefined filters and your catalog item might not be satisfying the filter query.

Also, in which application scope the catalog item was created? There is a possibility that you may not have access to view data from that application.

[DMC046]

Hi @Swapna Abburi , 

I was able to find the item in Maintain items by removing the filters. 

But I still do not see the item in Flow designer. 

It was created on Global 

[Swapna Abburi]

Hi @DMC046 
Please check the flow associated with the catalog item. you can add 'flow' field to the catalog item form if it doesn't exist or you can look for it in list view. 

Using the flow name, you can search in flow designer.

[phgdet]

Hi @DMC046, 
Can you open the order guide record and verify whether your item existed in the related list Rule base?