Hi,
We are new to Service Now. Within a change request we will attach all the affected cis.
We would like to put the cis into maintenance mode to stop alerts during a change.
What is the best way for scheduling a maintenance window but we want the engineers to still be able to control the window. For example the change window might be for 4 hours, to allow for complications but it is completed within 30mins. We want the engineers to be able to end the maintenance window when the work is completed. Also the window could be for a subset of all the cis attached to the change - example: a change to patch 100 servers over 2 days but the engineer patches them in batches of 10.
Any advice or pointers would be appreciated
