copy change request

[ajay shrivas]

Hi Team,

I want to know that is there any way to find a original change request from the copy change request.
Once we copy a normal change req from a closed change req and if we dont know the original change then how to find the original change associated to the copy change. 
If any needful help then please ... 

thankyou 

Ajay Shrivas

[Dr Atul G- LNG · Accepted solution]

Hi @ajay shrivas 

OOTB there is not way to get the original change number from where change get copied. You can modify the Copy  Change UI Action for same, as similar we have in Incident.

https://www.servicenow.com/community/virtual-agent-forum/verify-whether-change-request-copied-or-not...

https://www.servicenow.com/community/itom-forum/adding-a-reference-to-original-change-number-when-us...

[Kshitij Tripath]

Hi Ajay,

I came across this query today. While searching the Change Request schema, I found that there is a field called Copied from which can be used to identify the parent change request. From what I can find as of now, this field is available on the ServiceNow Xanadu release. I hope this helps to solve your query.