copy change request

ajay shrivas
Tera Contributor

Hi Team,

I want to know that is there any way to find a original change request from the copy change request.
Once we copy a normal change req from a closed change req and if we dont know the original change then how to find the original change associated to the copy change. 
If any needful help then please ... 

 

thankyou 

Ajay Shrivas

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ajay shrivas 

 

OOTB there is not way to get the original change number from where change get copied. You can modify the Copy  Change UI Action for same, as similar we have in Incident.

 

https://www.servicenow.com/community/virtual-agent-forum/verify-whether-change-request-copied-or-not...

 

https://www.servicenow.com/community/itom-forum/adding-a-reference-to-original-change-number-when-us...

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ajay shrivas 

 

OOTB there is not way to get the original change number from where change get copied. You can modify the Copy  Change UI Action for same, as similar we have in Incident.

 

https://www.servicenow.com/community/virtual-agent-forum/verify-whether-change-request-copied-or-not...

 

https://www.servicenow.com/community/itom-forum/adding-a-reference-to-original-change-number-when-us...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Kshitij Tripath
Tera Contributor

Hi Ajay,

I came across this query today. While searching the Change Request schema, I found that there is a field called Copied from which can be used to identify the parent change request. From what I can find as of now, this field is available on the ServiceNow Xanadu release. I hope this helps to solve your query.Copied fromCopied from