Copy Chat transcript from interaction to related incident

[pavithrap311]

We want copy the chat transcript from the interaction record to comments field of the related incident .

We have written an After BR on interaction table

Condition : Transcript is not empty

(function executeRule(current, previous /*null when async*/ ) {

var inc = new GlideRecord('interaction_related_record');
inc.addQuery('interaction', current.sys_id);
inc.addQuery('document_table', 'incident');
inc.addQuery('type', 'task');
inc.query();
while (inc.next()) {

var incident = new GlideRecord('incident');
incident.addQuery('sys_id', inc.document_id);
incident.query();
while (incident.next()) {
incident.comments = current.transcript;
incident.update();

}
}

})(current, previous);

This is not working.

Please help

Thanks

[rachelconstanti]

Did you ever get the issue with the duplicate entries of copying the transcript resolved?  I am having the same issue and cannot figure this out...

[Mark Roethof]

Any luck on what I mentioned?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[pavithrap311]

It works now

Thank you so much

[Alekhya5]

Hi

I tried using the same code actually it is populating the transcript in my incident but it is updating twice do anyone know the reason?

[MR1]

Hi Alekhya,

Did you find the solution for that issue?