- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-21-2019 01:56 PM
I am trying to create a report that will bring back any Incidents that were Resolved/Closed and then reopened by an end user.
There a way to pull report to show Reopen tickets.
Has anyone else done this? Any thoughts/suggestions?
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-21-2019 01:59 PM

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-21-2019 01:59 PM
Reopen count > 0
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2025 10:28 AM
in my org, they dont have a reopen count. i see only reassignment count and previous state. please help in generating this. thanks