copy fields from incident to incident task

[pasupuleti loke]

1.When incident task is created in incident, all fields like configuration item, assignment group should be populated in incident task from incident form.

example: in incident the assignment group is change management, when i create a incident task the group should auto populate with change management.

2.When an incident task is closed, the close notes in incident task should auto populate in respective incident close notes.

[Muhammad Khan · Accepted solution]

Try with these 2 Business Rules on incident_task table.

Before insert/update BR

When to run

Actions

After update BR

When to run

Actions