We have recently implemented ServiceNow for ITSM and are currently tracking recurring incidents by a manual process. What are others doing to track recurring incidents systematically within ServiceNow? Is there any new capability in Kingston or Lon...
I need to force cancel a change request, is there any script to it & where to run it?
Hi there, Our client wants to change the logout message on external_logout.do... Instead of saying 'You have successfully logged out', they want; 'Please be aware you have not completely logged out of the system, please logout of all other applicat...
Hello, Apologies if this identical question has been asked before, I did some searching for a while before writing this but came up blank. We want to be able to add comments to an incident via the REST API from a third-party system we control. The th...
We have a goal of restricting a new drop-down list on the Incident form based on what is selected for the Assignment group. In my Personal Instance, I created a field of ‘Assignment Group Detail’ (type=string) with a number of choices. I modeled th...
I have a business requirement to impose performance targets on the approval/rejection of changes, to ensure that our approvers follow the timing of our CAB process. We have several groups sent separate technical approvals at the same time (applicatio...
Hi All, Can anyone advise why the Chat notification sound would not work? It is not related to hardware etc as this has been checked. I have checked everything I can think of in service now but can't get the notification to sound. This does not wor...
Hi all, I am experiencing the issue listed here: https://hi.service-now.com/kb_view.do?sysparm_article=KB0687119 I have a dev and a prod instance. I need to know what, if any, repercussions there may be if I follow the instructions in the KB ar...
Hi all,We are moving to a new instance (re-implementing the whole system) and need to migrate a bulk of tickets. So far we did XML import-export from lists since it preserves sys_id, original dates, work notes, and attachments. However, there are man...
Hello Experts, I am in urgent need to increase the default character limit of Question Field for Single Line Text and CheckBox Type variable used in Catalog Items. Screenshot for reference - I have tried increasing the limit by changing the Column L...
Hi, I have to make the parent and child form read only when status is closed in process list using ACL. I know how to make readonly through client script but requirement is to use ACL.
we have a requirement to apply ui policy action when the respective ui policy should work only on new form not on existing form.
We would like the ability to print out asset receiving forms to send to our vendors. These forms would have data from the system, mostly in the form of text fields and the like, but they would also have barcodes. These would simply be a representatio...
Hi I am making REST API call on a table with fields A, B and C. Please let me know how can I append the query in URL not to bring rows when field A is Null? Thanks in advance.https://xxx.service-now.com/api/ .... TABLE_NAME?.... &sysparm_fields...
Hi All, Need some advice on the following:I have a variable named "Groups" in my Catalog Item, i am trying to populate the list of groups that a portal requestor belongs to into the variable when the requestor is submitting a new request. (He/She can...
