how to remove assignment for consumable item
Once I have consumed a consumable item and assigned to a user, assuming the item is returned or decommissioned, how do I remove the assignment? I see no obvious way to do this.
Forum Posts
Resolved! Why can I not use the method "new GlideArchiveRecord().archive(current);" in a fix script?
I am trying to archive all of our incidents and the archive rules will not allow me to do so because we had to restore all of them because we forgot a crucial step in our archiving process. I was able to restore all of the records through a script,...
Email Threading
We had a question posed to us regarding emails send from a record.Is it possible for Servicenow to adjust header so all emails sent are withing the same thread?Here's the wording used."Please add threading headers to the IM update e-mails. These ar...
javascript:gs.minutesAgoStart on Scheduled Job script
I was trying to use a scheduled job to create a change ticket, if I want to set the work start / work end field to a specific time, what's the equivalent of javascript:gs.minutesAgoStart when I translate It to a script using the scheduled job? The th...
Resolved! Need Assignment Rule to be assigned to More than 1 User/Group
Good afternoon, I have set up assignment rules for tickets to be routed to specific users based on their location and group membership. I was asked to 2 users to this assignment rule, but I do not see a space for more than one user. Is ther...
Resolved! How are sc_req_item.due_date and sc_request.due_date fields autopopulated after user has ordered an item on ESS
For this example, when a user has ordered an item from the catalogue on ESS, 1 sc_request record and 1 sc_req_item record is created. Both records have a due_date field that is auto populated with a date 30 days from creating the request. I want...
Resolved! Deleting Attachments from a Catalog Item
Hello All, I have a requirement to show and force attachment for certain request types. When the request type is change to options which do not enforcean attachment, how can I remove the already uploaded attachment from the catalog item view?I have t...
Where to find REST Service Debug Logs?
Hi,I have been figuring out how to debug REST services. I came across below link and followed instructions:https://developer.servicenow.com/app.do#!/document/content/app_store_doc_rest_integrate_fuji_r_DebuggingRESTQueriesI already set the property m...
Resolved! How do you hide a section in a catalogue item (via catalog client script)
Geneva Patch 6. Using item designer with catalog client scriptsHave a catalog item consisting of 2 sections. Need to hide one of the sections. It is labelled 'Deploy and Recovery'I have tried using the following in a catalogue client script.g_for...
Order Guide - Can we pass the variable value one to another item?
Hello Guys,I have to create new hire item - there are sub items like AD account creation/ machine allocation/Share,app access. Now the 2nd and 3rd part is dependent on 1st one . is it possible that we can use the 1st item values for 2 nd 3rd one ?do ...
How to revert updated record data in a table
Hi All,i have updated sys_choice table by using import set.how to revert back the updated records with previous values.Please help me on this.Thanks & Regards,Rajendra Prasad D
Resolved! Revert a field label change on Task
Recently a consultant changed the label of a Task table field in our environment, rather than using a Dictionary Override. What's the best way to revert that change?My process typically is to navigate to the record in question, click the previous ent...
Contextual Search of a record producer is not showing in the Portal Page.
I have a record producer where I can see the contextual search based on knowledge articles. When I am clicking on "TRY IT" and giving a value to a certain field the related Knowledge articles.But when I am going to add that record producer in portal ...
How do I get server information to come into Service Now with SCCM
We have SCCM integration configured and its working great for computers and laptops. I am trying to verify the information that is coming in for the servers and running into issues. The servers themselves are coming in. I see the names and some...
Allow specific role ability to manage related sla's within service contracts (SLA Contract Add-on)
Hi Everyone,This is driving me crazy being unable to figure this out so hopefully someone has come across this before and can point me in the right directionWe have enabled the SLA Contract Add-on plugin within our environment so we can utilise a ser...
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