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How to get Lookup Select Box order to match sequence

I'm working on a scoped application where I created a table that has a field named model that is a type of string and has the several choices set with a sequence for example they are set to C2, C4, P5, P6, I7, I8 in order from 0-5.  I have a record p...

Tate Roth by Tera Contributor
  • 2176 Views
  • 4 replies
  • 0 helpfuls

Service Portal: UI Action Visibility issue.

Hi Friends,I am facing issue w.r.t. UI Action button visibility on Service Portal , however same is visible in nav.do. Please refer the screenshot below.Service Portal: Cancel button not visible.Nav.do : Cancell button visible.

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Resolved! Record producer - Populate field using reference qualifier

Hi community,   I'm on a lost concerning how to populate a reference field on a record producer.I've searched in the communities and found many posts concerning this and tried to follow some of them but nothing seems to work.    Situation: I've got a...

Bart15 by Giga Contributor
  • 4846 Views
  • 3 replies
  • 5 helpfuls

Resolved! Activity is not capturing certain values of field

Hi Team, Activities of certain fields are not getting captured in work notes even if the fields are configured as in below screenshot. Please advise.  Once such field is "location" in asset table.   Regards, Pravesh Gupta

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Resolved! Access to groups on portal

Good Morning, I am trying to automate some tasks on ServiceNow which include users getting added to groups etc. What I have done is created a new workflow that a new user can access the portal and request access to a group. This then goes through the...

Darren22 by Tera Expert
  • 2041 Views
  • 4 replies
  • 2 helpfuls

Hardware Model End of Life / End of Support

Is there a way to record a hardware models end of service / end of life date?   I can't see anything obvious under the hardware model record/form, I looked at Contracts but the dates for specific models are different so that would require a lot of di...

mbarnes by Kilo Contributor
  • 2783 Views
  • 1 replies
  • 4 helpfuls

Resolved! Flow Designer - How to use Order Guide variables in your flow?

Hello everyone,   I'm having an issue creating a workflow with Flow Designer. Our client has an Order Guide active in the service Catalog for onboarding a new employee. They now want to have an automated process that creates tasks based upon the opti...

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DavidFillet by Giga Contributor
  • 4127 Views
  • 2 replies
  • 3 helpfuls

I want to take a backup of the Workflow in Service Now but the problem is it doest not take the backup of the Table and its Structure with its respective form.Can anyone help me with how can we back up the tables and its stucture????

I want to take a backup of the Workflow in Service Now but the problem is it doest not take the backup of the Table and its Structure with its respective form.Can anyone help me with how can we back up the tables and its stucture????

darpana by Kilo Expert
  • 2043 Views
  • 2 replies
  • 1 helpfuls

How to configure the CAB Workbench Calendar?

I'm looking to alter the CAB Workbench Calendar to not display 'Cancelled' meetings. We found a workaround where we could create a business rule to remove the Planned start/end date when the state changes to 'Cancelled' but I was a bit stumped since ...

kylereed by Kilo Contributor
  • 3793 Views
  • 10 replies
  • 2 helpfuls