How to relate RITM to RITM (Not Parent - Child relationship)

Paolo2
Tera Contributor

Our client wants to relate RITM to RITM. I know there is an existing Parent to Child relationship but when you relate a child RITM to a parent RITM, you cannot see the relationship under the child RITM. Client wants to see both related tickets. For example, I relate RITM000002 to RITM000001, when I go to RITM000002 I can also see that it is related to RITM000001. Thank you in advance.

6 REPLIES 6

Mike_R
Kilo Patron
Kilo Patron

What's the logic/use case for relating them?
Also, is someone going to manually link the records?

Paolo2
Tera Contributor

Hi Mike,

 

Thank you for your response. 

Use case is, there are RITMs that might be related to each other. Clients and users are not familiar with the Parent->Child relationship and they just want to see ticket relationships. All record relationship are to be linked manually.

ricker
Tera Guru

Paolo2,

Why would you manually create the relationship?  Think about the level of effort to manually link them.  What is the end goal?  What are they actually trying to achieve? What problem do they want to solve?  What makes these RITMs related if they are not under the same REQ?

 

Rick


 

Paolo2
Tera Contributor

Our instance does not use the OOTB of Service Request. REQ tickets are not being monitored but only RITMs. That is why RITM needs to be related to another RITM.