Copy fields from "Problem Ticket" to "Problem Task Ticket"

[kam_steven_]

I have created a client script to copy fields from "Problem Ticket" to "Problem Task Ticket", it didn't work. Can someone guide me through?

Table=Problem

Type=onLoad

function onLoad() {
    //Type appropriate comment here, and begin script below
if(g_form.isNewRecord() && g_form.getValue('parent') != ''){

var prb = g_form.getReference('parent', setFields);

}

function setFields(prb){

g_form.setValue('assignment_group',prb.assignment_group);
g_form.setValue('priority',prb.priority);

}  
}

Thanks.

Steven

[Pradeep Sharma]

Hi Kam,

This will not work. You have to query the problem_task table to update the record. However I would recommend you to create a business rule(after insert update checkbox to true) on problem table.

Here is the script. Please modify it as per your req.

updateRec();

function updateRec()

{

   var probTask = new GlideRecord('problem_task');

   probTask.addQuery('problem', current.sys_id); //query all problem tasks

   probTask.query();

   while(probTask.next())

   {

   probTask.assignment_group = current.assignment_group;

   probTask.priority = current.priority;

   probTask.update();

   }

}

[kam_steven_]

It's not working ... Am I doing wrong?

[Mike Allen]

You can do an display business rule that says:

current.assignment_group = current.parent.assignment_group;

current.priority = current.parent.priority;

[kam_steven_]

It's not working. Am I making mistakes?