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Resolved! Array values are not getting printed correctly

Hi, I need a help regarding a Background script. I need to fetch and print first 5 users from each Department the User table. Below is the script that I have written. var dep = new GlideAggregate('sys_user');dep.addNotNullQuery('department');dep.grou...

AD new added attributes failed to sync

Hello,I have requirement that added new sync fields and we properly added attributes in AD source field to target field ex. Company and department but after automatically provision, user company and department field still empty what possible issue on...

Create workflow for catalog item for guest users

Need Help to create a workflow for my XYZ project:A Guest is defined as an external third party that does not have an XYZ email account.Guest access to the XYZ ServiceNow Self-Service Portal enables guests to log incidents and requests to XYZ Groups....

Sohini Kar by Tera Expert
  • 800 Views
  • 3 replies
  • 1 helpfuls

Resolved! Escalating REQs. RITMS, SCTasks

We are a hospital and many times our caregivers enter a service request and need it fulfilled before the allotted SLA. This is a challenge because requests generate multiple tickets that could be fulfilled by various groups. Is there an OOB function ...

AmyCrawford by Tera Contributor
  • 463 Views
  • 1 replies
  • 0 helpfuls

Resolved! Multiple decisions in a Change Approval policy create multiple group approvals as expected. But when one group approves, it sets all the other groups to "No longer required". Why?

I've created multiple decisions in my Normal Change Approval policy.  They are triggered correctly.  But when one group approves, all the other groups are set to "No longer required", and then the workflow continues.  What am I missing?

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Stephanie6 by Tera Expert
  • 4127 Views
  • 5 replies
  • 0 helpfuls

Active Directory Relationships between AD Objects

Attempting to establish a relationships diagram for Active Directory to ensure the service gets configured correctly within ServiceNow. Using Class Manager i've been able to identify the following classes which would be applicable: Active Directory S...

Resolved! Scenario Based Question - ITSM

Whenever an Incident's priority changes to P1, you want to notify the user and make attachments mandatory .How to achieve this?

priyayadav8 by Tera Contributor
  • 1333 Views
  • 5 replies
  • 3 helpfuls

Advanced work assignment assigned to field

Hi Everyone,I 'am new in configuring advanced work assignment, I noticed in activity stream that the assigned to field is changed by the available agent(see attached photo) is there any configuration to change it to system?  Thank in Advanced 

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Codi by Tera Contributor
  • 411 Views
  • 1 replies
  • 0 helpfuls