we unable to remove the ITIL role
we unable to remove the ITIL subscription role as an admin it has been greyed out also once we remove the agent access it is not syncing to reports
Forum Posts
Resolved! How to locate 'Fire Event' actions in ServiceNow like Business Rules or Client Scripts?
Hello everyone,In Flow Designer, we have the Fire Event action, which is useful for triggering registered events. However, I’ve run into a challenge: I can’t find a way to search for where Fire Event actions are used, similar to how we can search for...
Resolved! Lookup Select Box not mapping on a Record Producer
We currently have a reference variable on a record producer that we would like to change to a lookup select box .As a reference variable, the mapping is successful. When I change the variable type from reference to lookup select box, the variable no...
Reopen stuck Tasks
Hi Team, My requirement is to set the state to open if the ticket is in work in progress state for more then 15 minutes (doesn't close) when a ticket is assigned to automation. I have written a schedule job which works but resets the ticket to open s...
How do I use Service Now for software bug tracking?
Hi there, I am now to Service Now and I am looking for a simple bug tracking tool for tracking software bugs. I am wondering if I can use Service Now for that since my company is using Service Now for IT ticketing. I know there are many good a...
Predictive intelligence
Hi Team, I am looking for some use cases of predictive intelligence for ITSM,if anyone has Implemented,could you please share more details. Thanks in Advance
Resolved! How to set "From" in Notifications for a Catalog Form and how does it work internally? Please guide
Good morning.I have built a Catalog Form where there is a question asked, "Which mailbox should the email be sent from?", which has 3 emails in it.So, when the email is selected, it should become the "From" and send it to the "Requested for" and "Sup...
Change Management Flow
I am facing some issues in change management flow. In the DEV environment, all process is working fine. In the Production environment I am facing issues with the following scenarios.1. Authorize to scheduled - All the change request approvals and cab...
Deflection data not captured in ssa_deflection_metric table
I’m working on a Self-Service Analytics dashboard, but the deflection graphs are not displaying any data. It seems like deflection data is not being captured in the underlying tables. Could someone guide me on how to ensure the data is correctly capt...
what is 'showServiceType'?
Hi All, Can someone please help me understand what is 'showServiceType.showTheFields', is it a OOB Glide form method? If it is a custom method, how and where can i check the definition? var hideforhkg = ['extension_number_amendment_for','display_na...
ARTICLE: Approval Reminder Email using Scheduled Job and Notification Email Script
Requirement:Send Approval Reminder email to Approver(s) for which the approval is pending for more than 7 days based on every Request or RITM.All Approver(s) for each REQ or RITM should be in "TO:" and Requested by and Opened by should be in "CC:" in...
Approval notification reminder
I have created a catalog item and for that I have attached a flow in that flow I'm asking for approval. My requirement is if the approval is not yet approved and it has been 3 days send reminder to approver once and if it is again not yet approved af...
Resolved! ビジネスルールのアクションのフィールド値で変数を選択する方法があれば教えてください
私は要求アイテムが作成or更新される際、ビジネスルールを利用して変数の値を変更したいと考えています。その際に、アクションのフィールドを利用して更新したい考えておりますが、アクションのフィールド値には変数が表示されません。変数を値を更新する場合はスクリプトを利用しないと更新はできないのでしょうか？実行タイミングのフィルター条件では変数は選択できるようでした。
Add users to group when someone is added to On Call roster
Hi All,I have a requirement when someone is added to a on call roster, a custom role should be added to user and if we remove user from roster the role should be removed. Can we do this by adding/removing user from group which contains the custom ro...
Unable to see dashboard
Hi All, I have created a dashboard and shared it to everyone. But the users were not even able to search for that dashboard.Even as a admin I was not able to see that in filter Can someone please help me here what I was missing. Thanks and Regards,Ak...
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