Wondering if anyone has a process they use for following up on tasks / outcomes that are put forward during a post incident review (PIR)? I would presume most organisations do the same thing that we do and after a major incident there is a PIR, part ...
Hello community,My requirement is to execute scheduled job to trigger email notifications. Want to execute scheduled job daily 3.00 am On US/eastern timezone, but scheduled job should run from 15 oct.Following conditions I tried:1. Set run as daily a...
Description: Service requests should trigger different tasks based on the category selected. For example, if the category is "Hardware," a task should be created for the procurement team to review the hardware request. If the category is "Software," ...
As we investigated in PROD, we found that, In Client portal the "Idea" content type is not appearing in the Post Content widget across all forums. The issue is not reproducible in lower environments, and there’s no history available to check if any c...
How do I create a set of dependent dropdown fields (Location, Building, Room) where the options in each subsequent field are filtered based on the selection in the preceding one, using a lookup select box variable type.
I have been looking into the Calendar component in the UI Builder for a few days and it just does not work. Here is the default Component with default settings. I click Save and it previews just fine. Here is where the fun starts. I click Edit even...
I am trying to configure Taxonomy Topics for Employee Center Portal. I have created new Child Topics inside the OOB Taxonomy Employee. (Please refer to the below image).Not reflecting on the esc portal
Hi All, I have one requirement in witch I will have to visible some category value for IT agent only not for end user for that I have created many catalog in witch there are couple variables available I want that some subcategory choices are only vi...
Hello Community,I’m working with the Walk-up Experience portal and noticed that the "The waiting time is:" message is not getting displayed for users in the queue.I’ve reviewed KB1096144 and understand this could be related to an ACL issue blocking t...
This document is for all of the those who have questions about ITSM (ITIL) processes and procedures. Feel free to download this Microsoft Word document, which has embedded Visio diagrams, and use it as you see fit. It has processes diagrams, process ...
We would like to restrict viewing/searching for Incidents or Requests that have been assigned to specific Assignement Groups. These tickets may contain sensitive information and should only be viewable/searchable by members of those groups or Admin u...
Hi all, I've made a record producer (destination=incident) with a Reference question pointing to the service_offering table. I've mapped this to the Service Offering field on the incident form and this works correctly when using my admin role. For us...
I created a reference qualifier for a catalog item list collector: Example: javascript: new scriptinclude.getRecords(current.variables.requested_for) The logic is handled in script include. It works on the Employee Center portal, but once the r...
Hi Everyone, I want to know how the backend is working for Import articles button work like how it reads the word or pdf document we attach and where this script is written in ServiceNow. It will be great if someone can help if you have any idea on t...
Hello Team,So recently I have ran a two discovery and tried to fetch the devices.The Devices are getting discovered and stored it in the CMDB database, but the LOAD Balancer Pool is showing empty for one for the Devices. Please find the below screens...
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