Hi All,I have a requirement to initiate the New background form upon submitting the Request form.Request form is in Human resources: core application and upon submission creates the Hr case and also triggers the few Hr tasks based on the flow.Now onc...
Hi, I need a help regarding a Background script. I need to fetch and print first 5 users from each Department the User table. Below is the script that I have written. var dep = new GlideAggregate('sys_user');dep.addNotNullQuery('department');dep.grou...
Hello,I have requirement that added new sync fields and we properly added attributes in AD source field to target field ex. Company and department but after automatically provision, user company and department field still empty what possible issue on...
Need Help to create a workflow for my XYZ project:A Guest is defined as an external third party that does not have an XYZ email account.Guest access to the XYZ ServiceNow Self-Service Portal enables guests to log incidents and requests to XYZ Groups....
Adding roles to a group is usually immediate, but today in a non-Prod instance, this information banner is popping up and the roles are not adding. The group(s) in question have less than 10 members and the role being added is not multi-tiered. It ha...
Im trying to schedule a assessment to be sent every quarter. I have set up the assessment and also the scheduled job but it doesn't seem to send at all. Can anyone help?
We are a hospital and many times our caregivers enter a service request and need it fulfilled before the allotted SLA. This is a challenge because requests generate multiple tickets that could be fulfilled by various groups. Is there an OOB function ...
I've created multiple decisions in my Normal Change Approval policy. They are triggered correctly. But when one group approves, all the other groups are set to "No longer required", and then the workflow continues. What am I missing?
Attempting to establish a relationships diagram for Active Directory to ensure the service gets configured correctly within ServiceNow. Using Class Manager i've been able to identify the following classes which would be applicable: Active Directory S...
Whenever an Incident's priority changes to P1, you want to notify the user and make attachments mandatory .How to achieve this?
I have 3 user types, incident management, problem management, change management. I currently use the Service Operations Workspace and wanted to make the landing page show info related to the type of user. Right now it shows incidents info to all us...
Hello Team, We have configured the SLA Definition,Service Commitment and Service offering.But Task SLA not getting attached. We already gone the below KB article. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0851951. I hav...
Hi everyone!The thing is the following:We're attaching SLAs to incidents based on it's service offering.On SLA definition, we checked the 'Service commitment' flag, so the OOB behaviour is:incident.service_offering if filled the SLA enginfes checks t...
Hi , Please help with this, when i search product search result much contain associated catalog item information. For example i have one product called ABVC Laptop[ORDER ABVC], i have custom field call Related catalog item which is reference to...
Hi Everyone,I 'am new in configuring advanced work assignment, I noticed in activity stream that the assigned to field is changed by the available agent(see attached photo) is there any configuration to change it to system? Thank in Advanced
