Copy - Paste on additional comments
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‎03-25-2022 07:05 AM
Hi!
We are having an issue with copy-paste functionality on additional comments and work notes from the Technical User Interface.
When some user from our customer tries to use copy - paste feature on the activity tab, it does not work for them.
I, as a service now administrator, can copy and paste without a problem. I've tried login as an itil user with no additional roles and still no problem for me.
They are using "google chrome Version 98.0.4758.82 (Build oficial) (64 bits)"
Any idea what could be happening?
Thanks in advance!
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‎03-25-2022 07:25 AM
Sometimes when my computer is not in the mood to work it happens to me as well 🙂
Just check with your users if they are able to use the copy-paste functionality outside of servicenow, Microsoft Word for example. If it does not work there as well, then the IT support team is the only people who can save the day.
Or you could ask your users reboot their system
