Copy RITM variables to sc_task worknotes

varma2 · ‎12-29-2022

Hi All,

I have requirment which need to copy the all RITM varibles to sc_task worknotes.

Could you please help on this to achive the requirment.

Thanks all,

Varma

jaheerhattiwale · ‎12-30-2022

@varma2 Please try below updated code. It will fix the issues.

var ritm = new GlideRecord("sc_req_item");

if(ritm.get(current.request_item.toString())){

var itemOption = new GlideRecord("item_option_new");

itemOption.addQuery("cat_item="+ritm.cat_item.toString());

itemOption.addQuery("nameISNOTEMPTY");

itemOption.orderBy("order");

itemOption.query();

var workNotes = "";

while(itemOption.next()){

workNotes += itemOption.question_text.toString() +" : "+ritm.variables[itemOption.name.toString()].getDisplayValue()+"\n";

}

current.work_notes = workNotes;

}

Please mark as correct answer if this solves your issue.

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Saurabh Gupta · ‎12-29-2022

Please share your screenshot with code.

Thanks and Regards,

Saurabh Gupta

Saurabh Gupta · ‎12-29-2022

Please share your screenshot with code.

Thanks and Regards,

Saurabh Gupta

varma2 · ‎12-29-2022

HI @Saurabh Gupta

I have attached the screenshot. Please suggest.

Thanks.

Thanks,

Saurabh Gupta · ‎12-29-2022

Hi,
You need to change few thing instead of "tr" you should write "current.request_itemgetRefRecord()"

First Line

var vs = new GlobalServiceCatalogUtil().getVariablesForTask(current.request_item.getRefRecord(), true);

also add at the end of code just above below comment

//notes is the variable that contains all the variables with its values including multi row variable set.
current.work_notes=notes;

Thanks and Regards,

Saurabh Gupta

Saurabh Gupta · ‎12-30-2022

Hi,
Have you done these changes?

Thanks and Regards,

Saurabh Gupta