Copy RITM variables to sc_task worknotes

[varma2]

Hi All,

I have requirment which need  to copy the all RITM varibles to sc_task worknotes.

Could you please help on this to achive the requirment.

Thanks all,

Varma

[jaheerhattiwale]

@varma2 can you please post the screen shots of when to run section and advanced section of business rule please 

[varma2]

HI @jaheerhattiwale ,

Please refer the attachment.

Thanks

[jaheerhattiwale]

@varma2 I have updated the code. Please try. This should work.

var ritm = new GlideRecord("sc_req_item");

if(ritm.get(current.request_item.toString())){

var itemOption = new GlideRecord("item_option_new");

itemOption.addQuery("cat_item="+ritm.cat_item.toString());

itemOption.query();

var workNotes = "";

while(itemOption.next()){

workNotes += itemOption.question_text.toString() +" : "+ritm.variables[itemOption.name.toString()]+"\n";

}

current.work_notes = workNotes;

}

Please mark as correct answer if this solves your issue.

[jaheerhattiwale]

@varma2 Have you tried this?

[varma2]

@jaheerhattiwale 

I have tried and submit the catalog.

Thanks