Copy the Company from a problem record into a problem task related to it

[Chandu14]

I have a related list table (problem_task) related to the problem table, which allows me to create new problem tasks related to a problem record.

Looking for a quick way to copy the company from the problem into the newly created problem tasks. (as I want this to happen when I use the NEW button in the related list). I tried of

Display business rule:

Table: Problem task

Insert: true

Update: false

Advanced: false

Condition: Blank

Script:

g_scratchpad.ci_id = current.problem.company;
g_scratchpad.ci_display = current.problem.company.getDisplayValue();

Client script:

Table: problem task

Type: onLoad

Script:

function onLoad() {

    g_form.setValue('company', g_scratchpad.ci_id, g_scratchpad.ci_display);

}

Value getting updated in form, but showing empty in list view ?

Any quick tips on that?

[Gunjan Kiratkar]

Hi @Chandu14 

As per you onLoad client script you are setting value for 'cmdb_ci' instead of 'company' field. Try to change that and see what will be the results.

[Chandu14]

Even after updating with company, its not working, and one more observation is like, for admin users its showing value in list view, and for non admin users its showing as empty ,,,

[Dubz]

When you click the new button it creates a blank form with a few pre-populated fields, these haven't been submitted to the server yet so the display business rule won't return a value. You should be able to use GlideAjax in your onLoad client script to get the value of the company field of the parent problem and populate it on your problem_task

[Chandu14]

the problem record is already existed right, so that company value will be in database, but the issue is its not visible in list view, in XML view also I can't see value