New Field Content to be visible in Activity Stream frontend

[Ishwar Havagi]

Hello Everyone!

I have created a string field called Cancel Reason. Anything that is entered in this field should appear in the ticket frontend, which is typically how our comments and close notes function in the Activity Stream of the front-end ticket portal.

Although I can make that using the Journal Input field but the issue is that the content disappears from the field in the backend.

Please let me know if there is a solution to this problem. Please refer to the image that is attached for a clear understanding.

Thank you in advance!

[Neeraj Modi]

Hi @Ishwar Havagi 

This would require a customization. You’ll need to add your code in a similar way as the OOB implementation.

To identify which widget is being used on the portal UI, you can hover over the area where you’d like to make the changes and then press Ctrl + Right-click—this will show you the widget details.

FYR, attaching the OOB portal widget, which is used to show the data on the portal UI.